RAC Auto Services is a growing organisation offering exciting career opportunities for experienced automotive professionals. We have an opportunity for a Service Advisor to join our team at our flagship centre in Joondalup.
About the Role
The successful candidate will be responsible for delivering exceptional member experiences during the vehicle service process, including coordinating with technicians and communicating with customers. Key responsibilities include:
* Greeting members and confirming vehicle information, including make, model, and type of service or repair issue
* Providing estimates for repair and maintenance services, explaining the work to be performed, and offering recommendations for additional works
* Coordinating with technicians to ensure timely completion of repairs and maintenance
* Providing regular updates to members on the status of their vehicle
* Handling member concerns and complaints in a professional and timely manner
* Preparing and completing repair orders
* Supporting the collaboration and achievement of team sales targets and conversion rates
* Understanding revenue and profit targets
* Providing site and mobile service administrative support, including data entry, invoicing, and part returns
Key Skills and Qualifications
To succeed in this role, you will need:
* Outstanding customer relationship management skills, including problem-solving and conflict resolution
* Technical knowledge of automotive repairs and servicing (desirable)
* Sound administrative skills
* High-level verbal and written communication skills
* Effective teamwork skills and ability to develop positive workplace relationships
* Flexibility to travel and work between centres
Benefits
We offer a range of benefits, including:
* Monday-Friday 38 hours per week, plus 4 hours on Saturdays with penalty rates (alternate/flexible)
* 9-day fortnight, allowing you to earn full-time wages while enjoying a better work-life balance
* Annual salary, superannuation, bonus incentive scheme, and employee benefits
* Generous discounts on home, contents, and car insurance, as well as member benefits and FREE roadside assistance
* Career development and learning opportunities
* An active social club, plus hundreds of members-only discounts
About Us
We are a purpose-led member organisation, committed to making a positive impact on our community. Our purpose is to be the driving force for a better WA, and we are passionate about delivering great member services and experiences.
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