* You are passionate about creating market leading customer identity experiences to positively drive engagement with customers and keep them safe.
* You deeply understand identity verification and digital security and have knowledge of industry advancements in these areas.
* Join us as we transform how identity is done at CBA and build out a modern customer identity platform with services that enable safe, secure and seamless banking through brilliant digital customer experiences.
Your Team
Within Retail Banking Services (RBS) the Customer Identity & Digital Trust Services Domain builds scalable services for consumption across the Enterprise including CBA’s market leading CommBank app, and its desktop asset Netbank, as well as into other business lines such as Business Banking, frontline applications and partners.
We are here to build world-class experiences for our customers that go beyond design to improve the financial wellbeing of each user
Your impact and contribution
As a Product Manager, you will be an experienced professional who is driven by a desire to execute on the vision to deliver exceptional customer identity experiences to our customers. Drawing from your strong digital delivery experience, you’re constantly pushing the boundaries to help deliver outcomes that fundamentally shift the customer experience and unlock more value. Your passion for and ability to solve complex problems is key to delivering these high-quality solutions to market.
You will partner with Group Security and Retail Technology to contribute to the vision and product strategy and roadmap of customer identity and digital security for the digital assets that serve our customer segments in CBA. You will continuously define ways to build strong preventative controls that protect customers and make CBA the safest place for customers to manage their money.
You will be an innovator who is willing to roll up their sleeves and dive into complex technical and organisational challenges, making decisions with data.
You will have strong experience in identity and authentication solutions, protocols/standards and products.
You will continually develop, innovate and adapt the identity and authentication strategy and roadmap, with consideration of the latest industry developments and alignment to the organisation strategic goals. You will be expected to track industry trends and the competitive landscape, as well as be responsible for the performance and measurement of product/service effectiveness.
You have a high tolerance for complexity and ambiguity coupled with the resilience and tenacity to see things through. You have experience working in a fast paced, agile environment and use leading practices with an appreciation for the value of continuous delivery and user testing.
We’re interested in hearing from an experienced senior leader with relevant skills and experience including:
o A senior strategic professional with proven leadership, influencing and facilitation capabilities
o Experience in building digital experiences to strengthen digital security, identity verification and authentication. Knowledge of biometric authentication technologies desirable
o Experience with leading the complete product lifecycle from conception to launch, ongoing measurement and continuous evolution
o Excellent analytical capability and strong commercial acumen
o Strong organisational skills with the ability to work independently in a dynamic, fast-paced environment
o Proven results in introducing innovative technology and digital security solutions to strengthen controls in preventing fraud and scams
o Expert written communication and presentation skills
o Effective interpersonal skills – collaboration, influencing, negotiation, conflict resolution.
If this sounds like you, apply today!
Here, you’ll collaborate with the best engineers in the country that emphasise open communication, quality work and a culture of excellence. And your hard work will pay dividends, being able to tap into flexibility, great rewards and the ability to drive your own career growth, knowing you’ll have our support every step of the way.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Advertising End Date: 19/05/2025 #J-18808-Ljbffr