About the Role
In this role, you will manage the Customer Service team ensuring smooth onboarding, training and performance. Being the key figure in ensuring customers experience being positive, while providing support for your Customer Service team. To create and drive a positive and healthy work environment and to meet ongoing targets.
Role Title
Customer Service Manager
Location
Moorebank, New South Wales, Australia
Hours
Monday – Friday, Full Time Permanent
Reporting
NSW Commercial Manager – Aged Care, Community and Retail
Essential Skills & Qualifications
* Previous experience preferred leading people in a customer service setting is preferred
* Strong leadership and team building skills
* Excellent verbal and written communication skills are essential
* Adept at navigating computer systems to manage customer interactions and records
* Previous knowledge of the healthcare industry/sector is preferred
Duties & Responsibilities
* Lead your team in onboarding, training, development and performance management
* Implement standard and effective business processes and ensure operational effectiveness
* Drive sales and growth within the team, helping the team meet KPI targets
* Take on more complex customer service issues that are escalated to you
* Lead by example and set high standards of client and customer service across all team
Benefits
* Employee discounts on Aidacare health equipment products and services
* Quarterly incentive scheme
* Employee Assistance Program to support mental wellness
* Benefits package includes discounts for retail, insurance, gym and more
* Comprehensive training program to equip you with the necessary skills and knowledge
How To Apply
Please submit your application by clicking "Apply Now". Join our team at Aidacare and help us create memorable experiences for our valued customers!
About The Company
Aidacare is one of the leading players in the Healthcare Equipment Industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Aidacare has 1,300 staff and over 90 locations across all states and territories in Australia.
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