At Komatsu Australia you'll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together.
We encourage people with diverse backgrounds to apply for this role.
The Opportunity: As the Service Supervisor for our Emerald branch, you will manage day‐to‐day service operations, ensuring safe, efficient and customer‐focused delivery across the region.
Key Responsibilities
* Lead, coach and support a skilled service team across multiple locations.
* Drive safe work practices and uphold Komatsu HSE standards and Golden Rules.
* Manage workflow, labour planning and job progress to meet operational targets.
* Ensure WIP is well‐defined, documented and completed to Komatsu quality standards.
* Promote best‐practice repair quality and reduce rework through corrective actions.
* Build and maintain strong customer relationships to support repeat business.
* Support continuous improvement and the Komatsu Way across service operations.
* Apply disciplined cost control and review monthly expense accounts.
* Ensure compliance with policies, procedures and Delegation of Authority.
Qualifications
* Motivated self‐starter with proven leadership experience supervising technicians in a service environment.
* Strong communication skills and ability to engage with customers and teams at all levels.
* Solid understanding of field service operations, workflow and job documentation.
* Demonstrated commitment to safety, compliance and quality.
* Technical background with trade qualification (Diesel Fitter or similar).
* Financial awareness including P&L understanding.
* Competent with Microsoft Office and service systems.
Benefits
* Location: Emerald branch.
* Roster: Monday to Friday.
* Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly perks.
* Income Protection Insurance provided through our company superannuation fund.
* Recognition, awards, flexibility, further education studies and internal career development.
* Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
* Travel discounts with Avis, Qantas, Crown, IHG and travel agents.
* Potential to receive a yearly bonus.
* Referral Program: $**** referral payment for referring a successful new employee to Komatsu.
* Zero‐harm culture in the workplace and competitive remuneration package.
We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.
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