This pay rate is inclusive of mandatory 25% casual loading
Job Title:Service Desk
Location:Fortitude Valley
Job Type:Full-Time (3-Month Contract) with chance of extension and permancy
Experience:Minimum 5 years in a similar role
We are currently seeking a skilled and experienced Service Desk Officer to join our clients team for an initial 3-month contract and contribute to the to delivering expetional customer support.
Job Overview: You will play a crucial role in ensuring smooth and productive IT operations by providing technical support and assistance to the internal teams. You will have a minimum of 5 years of experience in a technical support role, a strong customer service orientation, and the ability to troubleshoot and resolve issues promptly.
Key Responsibilities:
Diagnose and resolve hardware, software, and network issues in a timely manner.
Document, track, and monitor support requests to ensure timely resolution.
Collaborate with other IT team members to escalate and resolve complex issues.
Assist in the development and maintenance of knowledge base articles.
Install, configure, and troubleshoot desktops, laptops, and peripherals.
Collaborate with vendors to resolve hardware and software issues.
Qualifications:
Minimum of 5 years of experience in a helpdesk or technical support role.
Proficient in troubleshooting Windows and Mac operating systems.
Strong knowledge of hardware, software, and network troubleshooting.
Excellent communication and customer service skills.
Ability to work independently and collaboratively in a team environment.
IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
Education: Bachelor's degree in Information Technology, Computer Science, or related field preferred.