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*We will only be considering Australian Citizens and Permanent Residents for this role*
Asset and Configuration Analyst
At Optus, we don't sit back and let the future happen to us - we're out there making it. By expanding into new technology and relentlessly improving every day, we're creating a better tomorrow for all Australians.
We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.
We're on the hunt for a dynamic Asset and Configuration Analyst to join our Digital Operations team within Optus Enterprise. This is your opportunity to help drive strategic improvements across IT Asset, Release, and Configuration Management practices for over 3,000 business clients. If you thrive in high-impact environments, excel in stakeholder engagement, and are passionate about service governance, operational health, and ITSM maturity—this could be your next big move
Your Day-to-Day:
Lead the adoption and execution of best practices across Asset, Release, and Configuration Management, ensuring compliance, governance, and continuous improvement.
Oversee and maintain the Configuration Management Database (CMDB), ensuring accuracy of Configuration Items across their lifecycle.
Drive automation and process optimisation initiatives to improve service delivery and operational excellence.
Provide strategic and operational governance, leading regular vendor and stakeholder forums across ITSM capabilities.
Collaborate with cross-functional teams, including vendors and internal support units, to ensure alignment with SLAs and strategic objectives
What We're Looking For:
4+ years' experience in the ICT industry, ideally with deep knowledge of ITSM frameworks (ITIL v4 certification or equivalent experience highly regarded).
Proven track record managing Asset, Release or Configuration Management in large, matrixed organisations.
Strong stakeholder and vendor management skills, with the ability to influence and lead across onshore and offshore teams.
Demonstrated success in driving automation and service improvement initiatives across ITSM disciplines.
Solid understanding of enterprise tools and technologies that support ITSM functions and CMDB accuracy.
Experience operating in Agile delivery environments while maintaining ITIL-aligned governance and control
What's in it for you?
3 days in the office, 2 days remote – with flexible hours to suit
Inclusive gender neutral paid Parental Leave of up to 16 weeks
Competitive leave including 2 additional 'Connected Leave' days
All Optus employees have access to resources, webinars and support via the 'Parents at Work portal'
Own your own growth by accessing an extensive online and facilitator led learning catalogue.
Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.
Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon
Ready to take the first step in your tech career? Apply now
Keen to see what it's really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes
At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.
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