About This Role
As a Customer Growth and Success Manager, you will play a key role in driving deep customer engagement and retention through education, tailored advice, and advocacy.
* You will own a portfolio of key customers, ensuring strong retention, growth, and adoption of our solutions.
* Act as a trusted advisor by deeply understanding customer operations, pain points, and strategic goals to deliver measurable outcomes.
* Lead and tailor business reviews, proactively recommending solutions that align with customer needs and our capabilities.
* Build and nurture relationships across multiple senior stakeholders, positioning us as a strategic partner.
* Collaborate cross-functionally with internal teams to deliver custom solutions such as API integrations, reporting, or platform enhancements.
* Contribute to team culture through knowledge sharing, mentoring, and active participation in meetings and initiatives.
Your Qualifications
To succeed in this role, you will need:
* 2+ years experience in a senior role within the transport and logistics industry, with proven success in account or relationship management.
* Commercial acumen with the ability to link customer goals to product features and business outcomes.
* Understanding of logistics operations and the ability to engage with both executive stakeholders and frontline users.
* Confident communication and presentation skills, with the ability to influence and build credibility internally and externally.
* A collaborative mindset, with experience mentoring others and working cross-functionally to solve complex customer needs.
Why Work With Us
We offer a dynamic work environment that prioritizes impact, aptitude, and passion. Our benefits include:
* Flexibility and wellbeing: balance your life with hybrid work arrangements, including remote work options and additional leave for volunteering, celebrations, and personal milestones.
* Empowerment and growth: access to a $500 learning and development budget to put towards your professional growth, in-house workshops & Lunch & Learns.
* Our annual summer camp offsite.
Office Benefits
We also offer a range of office benefits, including:
* Weekly catered breakfast and monthly team lunch.
* Morning brew of your choice at our local cafe.
* Quarterly celebrations and team events.
* Table tennis, board games, and an office library.