Probe CX is seeking a Customer Support Consultant – Guarding Services based in Essendon Fields, Victoria, Australia .
Responsibilities
* Provide customer service, administrative tasks, and email communications for the Guarding Services team.
* Answer a variety of enquiries from client team members and accounts across Australia.
* Work within the client's 24/7/365 contact centre, including public holidays, weekends, days and nights.
* Attend a week of paid full‑time training.
* Commute safely and reliably to Essendon Fields for all shifts.
* Work up to 12‑hour shifts when required.
* Supply two recent work references and successfully complete a Fit 2 Work National Criminal History Check.
* Hold current citizenship, residency or full‑time work rights (availability to work 38 hours per week).
Qualifications
* Exceptional customer service skills – the ability to address needs effectively.
* Proficient PC literacy – experience with various computer platforms and software.
* Adaptability in a busy contact‑center environment – maintain composure under pressure.
* Strong multitasking – juggle multiple tasks while actively listening to customers.
* Clear verbal and written communication – convey information clearly and effectively.
* Eagerness to learn – willingness to acquire new skills and stay updated.
* Ability to meet KPIs and competencies – demonstrate consistent performance and dedication to excellence.
Benefits
* Financial and non‑financial incentives – part of a high‑performance culture.
* Career growth – internal career pathways and rapid progression.
* Health and well‑being – wellness program and 24/7 personal safety and support service.
* Employee discounts – everyday savings on technology, phone bills, fuel, groceries, fashion, restaurants, and entertainment.
* Employee referral program – reward for helping find top talent.
About Probe CX
Probe CX is a global business of 17,000 team members. We combine human expertise with technology to deliver exceptional results. As a digitally‑enabled and data‑driven company, we are people‑purposeled and help teams provide a human touch to every interaction.
How to Apply
Click on 'Apply Now' and let us know if you need any accessibility adjustments throughout our recruitment process. We're happy to accommodate.
#J-18808-Ljbffr