Operations Manager Job Description
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The Operations Manager is a leadership role responsible for managing a team of network engineers, technicians, and support staff to deliver operational excellence.
This position requires strong leadership skills, strategic planning, service management, change management, incident management, problem management, resource management, performance monitoring, risk and issue management, process improvement, vendor management, compliance, and reporting.
Key Responsibilities:
* Leadership: Provide strong leadership to the operations team, fostering a culture of excellence and continuous improvement.
* Strategic Planning: Develop and implement strategies to improve operational efficiency, reduce costs, and enhance customer satisfaction.
* Service Management: Manage services according to ITIL4 principles.
* Change Management: Implement changes effectively, minimizing disruptions to operations.
* Incident Management: Identify and resolve incidents quickly, ensuring minimal impact on operations.
* Problem Management: Analyze and resolve problems, preventing recurrence and improving overall efficiency.
* Resource Management: Effectively manage human resources, ensuring proper staffing levels and skill sets to meet operational demands.
* Performance Monitoring: Track key performance indicators (KPIs) related to service level agreements, turnaround times, and other metrics relevant to the operations function.
* Risk and Issue Management: Identify and manage all operational risks and issues.
* Process Improvement: Identify opportunities for process streamlining and automation to increase productivity and efficiency.
* Vendor Management: Collaborate with external vendors to maintain high standards of quality and reliability in logistics, service provision, and supply chain management.
* Compliance: Ensure adherence to regulatory requirements and internal policies governing the operations function.
* Reporting: Generate regular reports on operational performance, highlighting areas for improvement and providing actionable insights to senior management