* Permanent Full Time | Hybrid working – 3 days in office
* Competitive Salary | Discounts on selected RACV products
You'll be part of a workplace where you feel you belong
Join RACV's newly formed Group Design Practice, an exciting multidisciplinary design group bringing together User Experience, Service Design, Content Design, and Product Design to deliver brilliant, human-centred digital experiences for our 2+ million members.
About the Opportunity
We're on a mission to unlock the full potential of digital at RACV. To get there, we're looking for a UX Designer who can design elegant end-to-end experiences, solve complex problems through insight driven design, and elevate the UX craft across the organisation.
Reporting to the Head of User Experience, you will play a pivotal role in shaping seamless, intuitive, and meaningful user experiences across RACV's digital ecosystem.
You'll work closely with designers, researchers, content specialists, product owners, developers, and senior stakeholders to design solutions that balance desirability, feasibility, and business value.
Come along for a new journey
You'll be instrumental in collaborating and supporting the Digital team and broader business.
Here's a glimpse of what you'll be doing:
Research
* Plan, design and deliver ethical, unbiased user research
* Discover customer problems and validate potential solutions
* Conduct competitor and market analysis
* Interpret data and qualitative insights to inform design decisions
Design
* Create user flows, wireframes, prototypes & high-fidelity designs
* Collaborate closely with UI Designers on navigation, layout, and component use
* Facilitate workshops with stakeholders and subject matter experts
* Analyse customer behaviour and demographics to inform design
Testing
* Plan and conduct usability testing (in-person and remote)
* Test across multiple page and experience types, providing clear reporting
* Run live experiments and capture realtime user insights
* Measure engagement, usability and customer satisfaction
* Track experience performance against usability goals
* Present UX insights and recommendations to leadership
Who we're looking for and what you'll bring
Thrive in an environment where people are at the heart of everything. You'll come with:
* 2+ years' experience in UX Design (or equivalent digital/design experience)
* Experience with tools such as Figma, Askable, or Optimal Workshop
* Tertiary qualification in Design, HCI, Digital Communications, Psychology or similar fields
* A portfolio demonstrating UX process, research, design execution and problem solving
* Enthusiasm and curiosity for digital design and continuous learning
* Basic knowledge of HTML, CSS, or analytics tools (preferred but not essential)
* Strong problem solving and critical thinking skills
* Ability to simplify complex systems into clear, intuitive experiences
* Confidence engaging with stakeholders at all levels
* Persuasive storytelling with the ability to influence and align teams
* Strong motivation for codesign, workshops, and cross functional collaboration
There's so much on offer when you join RACV with benefits including
* Our flexible and informal work environment which helps bring balance between work and home.
* Generous discounts on home and car insurance policies and RACV roadside care
* Club Membership and great discounts across all RACV resorts
* Discounts from corporate partners that are updated monthly.
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business.
Ready to reach your full potential? Join our team, where the work is more meaningful and making a difference beyond the work matters.
Application Process
You can learn more about the RACV at careers.racv.com.au
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.
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