Job Description We are seeking an IT Helpdesk Support Officer with 5 years’ experience to join our national team on a 6-month contract. For the right candidate, this opportunity could transition into a full-time permanent role. Reporting to the IT Manager you will provide centralised support and service to the business, your primary impact will be in the assisting with the integration into our parent company, Egis. You will also assist in managing incidents and service requests through to resolution, escalation and closure communication. You will be responsible for Providing first and second-level technical support to end users (in person, phone, or remote offices). Troubleshooting hardware and software issues across desktops, laptops, printers, and mobile devices. Managing and resolve incidents and service requests. Setting up, configuring, and deploying user devices Assisting with onboarding/offboarding of staff (accounts, access, device setup). Documenting solutions, procedures, and common issues to build internal IT knowledge base. Participating in knowledge transfer from the managed service provider. Maintaining asset inventory and assist with IT procurement logistics. Supporting office moves and technical setup of workspaces and meeting rooms. Escalating complex issues to internal senior IT or third parties’ vendors where required.