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Description
Deliver exceptional technical support, optimize system performance, and drive operational excellence!
Are you a skilled technical professional passionate about solving complex issues and ensuring seamless system performance? At Evotix, we are looking for a Senior Support Analyst responsible for deploying, maintaining, and monitoring high-load web applications while troubleshooting critical issues using tools like Linux, Windows, MS SQL Server, and AWS/AWX.
In this role, you will work closely with internal and external stakeholders to turn technical challenges into streamlined solutions.
What You'll Do
Provide technical support for the software package(s) the company developed and its supporting technologies in our hosted and client-hosted environments.
Deploy, maintain, improve, and monitor high-load web applications.
Utilize problem-solving skills and experience in analysis across a range of technologies such as Linux, Tomcat, Apache, Windows, MS SQL Server, and Cloud tools AWS/AWX.
Help manage and respond to monitoring systems to ensure the systems meet performance and availability as per SLA expectations.
Perform responsive application troubleshooting using log analysis, SQL Server analysis, and other relevant tools on Linux, Windows, and the application suite.
Collaborate to solve complex issues through effective research.
General
Assist in maintaining technical documentation, FAQs, and knowledge bases.
Work within standards and procedures to maintain data and system security and integrity.
Assist in training team members as appropriate.
Work closely with Helpdesk, Developers, Business Analysts, and clients to resolve complex application issues.
Provide high-level communication and participate in direct client support.
Manage and prioritize tasks independently.
Set and manage internal and external client expectations effectively.
Operate responsively, responsibly, and methodically in a live production environment.
What You'll Bring
2-5 years of experience or relevant IT qualifications.
Motivated individual capable of contributing to a high-growth, scalable technical team.
Ability to maintain relationships with internal teams, external providers, and business reps.
Basic scripting and/or object-oriented programming knowledge.
Relational database concepts and SQL skills, especially with Microsoft SQL.
Intermediate understanding of Windows and Linux OS.
Knowledge of system administration concepts and tasks.
Strong self-learning motivation.
Basic knowledge of HTML and JavaScript.
Basic understanding of TCP/IP and networking concepts.
Knowledge of web application development and network dependencies.
Why Join Evotix
At Evotix, we're transforming how businesses approach health, safety, and wellbeing. Our team thrives on bold ideas, diversity, and collaboration.
Innovative Environment: Drive the future of scalable SaaS solutions.
Collaboration & Growth: Work with cross-functional teams and mentor others.
Flexibility: Enjoy remote work options and a global impact.
Your Birthday Off: Celebrate your special day with time off.
Support for You: Wellness days and Employee Assistance Program.
Recognition & Impact: Deliver secure, high-performing products.
Values-Driven Culture: Prioritize integrity, collaboration, and continuous improvement.
Apply today to be part of something bigger! Please note, we are not seeking external recruitment agency support at this time. Direct applications are encouraged.
Additional Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Software Development
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