District Manager (Retail Operations) - Newcastle
Join H&R Block Australia – A Trusted Brand with a Big Heart
* Seeking experienced Retail Operations Manager; tax experience not required
* Newcastle based
* Salary package includes base, bonus incentive, 8 paid rostered days off
At H&R Block, we're more than just tax. We're a trusted household name, helping millions of Australians navigate their tax obligations with confidence. With a national footprint and a proud history of community connection, we're committed to making a difference — one client, one team member, one solution at a time.
We're currently seeking a dynamic District Manager (Retail Operations) to lead our Newcastle District, which includes offices across the Hunter region, Mid-North Coast plus Tamworth and Moree. This is a fantastic opportunity for an experienced retail operations leader to make a real impact — no tax experience required .
About the Role: Based in Newcastle, this role involves regular travel across your district to:
* Visit and support multiple offices
* Coach and mentor staff to deliver exceptional client service
* Ensure retail presentation and operational standards are upheld
* Resolve escalated client complaints and complex issues
* Lead recruitment, onboarding, staff performance, and development
* Support office refurbishments, relocations, and seasonal setups
What We're Looking For:
* Proven experience in retail operations / multi-site management
* Strong leadership and people development skills
* A proactive, solutions-focused mindset
* Willingness to travel regularly across the district
Why Join Us?
* Be part of a respected national brand with a strong community focus
* Work with a supportive, values-driven team
* Enjoy autonomy and variety in a role that makes a real impact
* Access ongoing professional development and career growth opportunities
Whether you're a seasoned retail leader or a multi-site operations manager looking to broaden your horizons, we'd love to hear from you.
Apply now or reach out to learn more about how you can grow your career with H&R Block Australia.
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