About Us:
* EcoFlow was born out of the dream of a group of battery engineers in 2017. Amid the global transition towards renewable energy, we lead the way forward with industry-leading portable power products, solar technology, and smart home energy solutions.
* EcoFlow Australia is now actively participating in the innovation of residential energy storage and use technology, bringing
Smart
,
Flexible
and
Reliable
residential power solutions to thousands of homes.
Our Vision:
Our vision is to power a new world. It's a call to the future—an aspirational, technology-driven, eco-friendly future shared by everyone.
Our Mission:
Our mission from day one is to provide smart and eco-friendly energy solutions for individuals, families, and society at large. We are, were, and will continue to be a reliable and trusted energy companion for users around the world.
Your career with us:
At EcoFlow, we are all innovators with a diverse set of backgrounds, skill sets, interests and needs, united in the mission to
Power a New World
. Here, you will:
* Find reliable peers, savvy mentors and see new career perspectives;
* Meet new challenges, solution possibilities and chances to show yourself;
* See wider, grow faster and to be outstanding.
We're now looking for an associate-middle level
Technical Service Engineer,
this position is
full-time and
100% remote
.
Your challenges:
• Responsible for after-sales customer service technical support in the Australian region, performing remote troubleshooting and travelling to solve problems on-site when necessary.
• Collect and analyse early product launch issues, batch problems, and major quality concerns, providing root cause analysis in conjunction with the relevant teams.
• Develop and maintain after-sales documentation, including standard FAQ documents (for internal and external customers), maintenance manuals, technical support guides, and product quality notifications.
• Conduct technical training for key channels, distributors, and major clients in the region, including new product launch training and thematic technical guidance, both remotely and on-site.
• Support the local Australia marketing and sales teams by providing technical training to customers and pre-sales staff to ensure smooth project implementation.
• Assist the sales team in handling various after-sales emergencies, crisis events, complaints, and quality incidents from a technical perspective.
• Responsible for the training and skill development of new and existing members of the local after-sales team.
Your profiles includes:
• Bachelor's degree or higher in Engineering (Electrical, Electronics, Mechatronics, or a related field) is highly preferred.
• Minimum of 5+ years of experience in a technical support, field application engineering (FAE), or after-sales service role, preferably within the consumer electronics, renewable energy, or power systems industry.
• Proven ability to diagnose and troubleshoot complex technical issues both remotely and on-site.
• Strong technical writing skills with experience creating clear manuals, guides, and reports.
• Excellent presentation and training skills, with the ability to convey technical information to both technical and non-technical audiences.
• High proficiency with office software and data analysis tools.
• A proactive and positive approach to work, with strong decision-making skills and a sense of ownership.
• Exceptional written and verbal communication skills.
• Willingness to travel domestically and occasionally internationally for work.
• Must have full working rights in Australia.
What we offer:
* Competitive salary package;
* Flexibility on working type;
* Travel allowance according to company policy;
* A positive and warm team with transparent information transferring.
Why EcoFlow
"EcoFlow is among a number of tech startups that have a particular strength that can make them competitive on the global stage."
Bloomberg
"The EcoFlow BLADE represents a new generation of mowers that dispense with the need for an electronic fence."
The Wall Street Journal
"The product was impressively well designed back then and the company's products have only gotten better."
Forbes
We are looking forward to you joining our team
Website:
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