IT End User Support Specialist
Functional area: IT
Onsite or Remote: Onsite
Country/Region: AU
City: Perth
Location: Perth, WA, AU, ****
Date of posting: Jan 16, ****
Epiroc is now hiring a IT End User Support Specialist based in Perth.
This role will report to the Regional End User Support Manager and be responsible for handling two key deliveries:
Desk Side Support: The local support for the end users.
You are performing all task that cannot be managed remotely or require in depth technical knowledge, enable purchase activities, provide local guidance to the business.
Business Unit specific support: The IT onsite support of production unit, delivery centres and all non-desk side support.
You will support the key business functions of the supply chains and ensure the right support model is engaged.
Ensure disaster solution to mitigate Epiroc loss of revenue.
Role responsibilities
Provide full onsite/desk side and remote support to end users for all their IT issues, services and change requests for users in Australia and Southeast Asia.
Ensure that all incidents and service requests coming into the Service Desk are handled correctly and promptly
Take action on incidents which are approaching or have reached the point of breaching our service level agreements
Support end users and deliver IT services in the areas of Lotus Notes, ERP-system (BPCS & SAP), PC support, LAN and WAN, video- and web-conferencing, Printers, etc.
Mobile devices and tablets support and management including provisioning of hardware, plans and features
Provide hands on support to our specialist team with server, network, and telephony infrastructure
Advise customers and users on their IT needs and best practices
Contribute to continuous improvement as implementing standards with the overall target to increase efficiency
Represents Epiroc, IT as onsite person, for all IT needs of the customers
Other duties and responsibilities as assigned
You are able to travel when required
Keep IT assets update
Keep updated documentation about internal IT procedures, referring to Epiroc Way for standards policies/procedures
Vendor Management for the IT area
Experience required
Minimum of 2 years of experience in a similar role
Customer focused and business oriented
You are able to work in a team as well as independently, to be proactive and to work with many tasks simultaneously
You are analytical and enjoy solving problems in a complex environment
Able to communicate with non-technical end users in a professional way
Attention to detail, particularly when dealing with customers and their reported problems
Willing to research, learn and find solutions and have the ability to quickly understand new technology and processes
Able to work efficiently and effectively under high pressure in a fast pace environment
Troubleshooting PC's, laptops (preferably Dell experience)
Mobile devices and tablets management/support
ServiceNow helpdesk software
Outlook ****/Office 365 support
Microsoft Office ********* support
Windows server
Experience with PC management software (remote SW installation, remote PC support, OS imaging, etc..), Altiris is an asset
Lotus Notes basic end user support
VMWare basic maintenance knowledge
End user Hardware support knowledge
Smartphone usage (Android & Apple) for basic end user support
W***** Client
Knowledge / Educational requirements
University degree, Diploma or equivalent competence gained through experience
ITIL and Microsoft Certificates added advantage
Life at Epiroc
By joining our team you can expect an atmosphere of creativity, innovation and workplace diversity.
We work in a global environment with over 113 different nationalities
In addition to the fact that we have a culture that is characterised by development combined with having a good balance between work and leisure, there are some things that makes us a little extra proud to work at Epiroc:
Global career opportunities
Epiroc University, for your own competence development
Flexible Work Conditions
Company-paid Income Protection
Paid parental leave for primary and non-primary caregivers
Above NES long service leave
Years of service recognition awards
At Epiroc, we want to attract the best talent to join our exceptional team.
If you believe your skill set and background closely matches what we are looking for, then Your passion belongs here
Apply now for this rare opportunity to build your career with Epiroc.
It all starts with people.
The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population.
To succeed, we need to speed up the shift towards more sustainable mining and construction industries.
We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.
All new thinkers are welcome.
We are looking for those who want to develop, grow, and dare to think new.
In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation.
We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working.
This is how we do business for a sustainable future.
Learn more at
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