Key Responsibilities
* Maintain order accuracy and timeliness, ensuring seamless customer service delivery.
* Collaborate with cross-functional teams on credit claims, marketing orders, and transfer requests.
* Act as a liaison between customers, sales, finance, and distribution teams.
* Prepare daily reports on stock levels, invoices, and other relevant metrics for stakeholders.
* Cultivate expertise in technology to drive problem resolution and process improvement.
* Promote collaborative teamwork for timely order processing, product allocation, and customer satisfaction.
* Maintain high KPI standards and continuously seek opportunities for process enhancements.
* Respond promptly to customer inquiries via phone and email.
Essential Skills & Qualifications
* Customer-focused mindset.
* Attention to detail and analytical skills.
* Positive attitude and can-do approach.
* Strong communication and interpersonal skills.
* Intermediate to advanced computer skills in Microsoft Office and EDI software.
* Ability to work effectively with Oracle systems.
* Excellent stakeholder management and conflict resolution skills.