Job Description
We're a 'Family Friendly' certified workplace. We understand the many roles our team members play and actively support them. Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life.
Role Overview
We are seeking a Service Desk Analyst (Technical Support Administrator) to join our Level 2 Service Desk within the Digital Modernisation Division, working in complex, multi‐vendor tech environments.
Key Responsibilities
* Accept and resolve tickets from the Level 1 Service Desk and monitor and administer storage technologies, including SAN/NAS, block and file storage.
* Monitor storage fabric, software‐defined networking, routing/switching, and hyper‐converged infrastructure.
* Monitor and resolve application processing incidents.
* Monitor and resolve operating system (Windows, Unix, Linux) incidents.
* Participate in shift work to provide 24/7 support coverage.
Qualifications
With around 3‐5 years of delivery experience, you are an IT professional seeking a next challenge as a Service Desk Analyst. Your proven track record includes advanced technical support and resolving complex issues. You thrive in dynamic environments and have expertise in troubleshooting hardware and software, monitoring infrastructure and applications, and ensuring seamless IT operations.
Appointment requires an Australian Citizen and a current baseline security clearance.
Please note: this role operates as part of a 24/7 SOC, and successful candidates must be willing to work shift work on‐site in Canberra.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.
Applicants with a criminal history consistent with relevant laws may also be considered.
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