The Operational Specialist provides high level technical direction, support and advice to maintain defined enterprise service levels in one or more technology domains.
Key responsibilities:
* Establish and maintain highly effective working relationships with other staff within the branch to ensure the alignment and integration of operational services, processes and service levels across the branch.
* Provide high level technical skills in the analysis of IT system issues and the formulation, design and provision of appropriate solutions and improvements.
* Provide effective change management, capacity planning, incident management, risk management and continuity planning utilising best practices in systems support and service delivery, preferably with the ITIL framework.
About you
We are searching for someone who:
* Demonstrated ability to develop and promote Information Technology Service Management (ITSM) processes based on the ITIL framework, primarily incident / problem / change / release / configuration management. (SFIA Code: ITMG 5, USUP 4; PBMG 5; CHMG 4).
* Demonstrated technical expertise and experience in some of the following technology domains to analyse ICT system issues, and contribute to the design and implementation of appropriate solutions and improvements. (SFIA Code: SYSP 4; TECH 4, HSIN 5)
* Database implementation, administration and tuning of enterprise RDBMS platforms such as SAP HANA, Oracle Database, Microsoft SQL Server
* Data Warehousing
* Business Intelligence Reporting
* SAP Data Services or similar ETL/integration techniques will be highly regarded
* Experience with and working knowledge of the SAP BI Platform (or equivalent products) will be highly regarded
* Demonstrated ability to develop and promote Information Technology Service Management (ITSM) processes based on the ITIL framework, primarily incident / problem / change / release / configuration management. (SFIA Code: ITMG 5, USUP 4; PBMG 5; CHMG 4).
* Demonstrated ability to provide high level of technical expertise to provide technical direction, standardisation, professional advice and support of enterprise infrastructure in a large customer focus organisation.
* Well-developed oral and written communication skills to enable effective interaction in individual and group situations and the ability to maintain relevant registers and develop reports for management. (NHS Effective and Strategic influencing - SFIA Code RLMT 4).
* Ability to meet service delivery targets and implement quantifiable service improvements by coordinating multiple tasks within agreed priorities, time frames and working unsupervised. (NHS Drive for Results).
* Proven ability to work in a team environment developing effective working relationships with team members and stakeholders. (NHS: Collaborative Working).
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