A leading video game development company is seeking a Service Delivery Manager for its IT Services. This role involves steering the Service Desk function, enhancing service management, and managing a team of analysts. The ideal candidate will have a strong IT background, 5+ years of Service Desk management experience, and ITIL certification. Responsibilities include managing incidents, developing strategies, and fostering Continuous Improvement while ensuring excellent communication within the team and to the customers.#J-18808-Ljbffr