Enhancing business processes specialist

Business Improvement Officer Role

This is an exciting opportunity to enhance business processes through digital transformation initiatives.

The ideal candidate will have a thorough understanding of end-to-end business operations, experience in identifying and implementing improvements, strong knowledge of corporate systems, and the ability to train and support staff in application usage.


Key Responsibilities:

* Promote effective use of corporate applications.
* Develop expertise in applications to optimize business processes.
* Establish and manage training plans, and propose system enhancement strategies.
* Create user guides and training resources for diverse audiences.
* Lead business process improvement initiatives.
* Support process changes from digital transformation projects.
* Build productive relationships with management and staff to foster excellence.
* Collaborate with business system analysts to support application systems.


Candidate Requirements:

* Proven customer service skills with change management experience.
* Stakeholder engagement, facilitation, and presentation skills.
* Relevant tertiary qualifications in information systems or equivalent experience.
* Extensive ERP system experience.
* Knowledge of business and process improvement principles.
* Experience in developing training and online learning materials, and delivering training.
* A satisfactory National Police Certificate is mandatory.