Springwood, Full Time, IT Jobs
Proven experience providing IT support in a motor dealership environment
Dynamic and supportive team environment
Join the Q Automotive team in Springwood
We are seeking a dedicated
IT Support Technician
to join our team and provide essential day-to-day support across our infrastructure and applications.
The ideal candidate will play a key role in ensuring the smooth operation of our IT systems, liaising with staff across multiple locations, and overseeing network and server infrastructure. A key responsibility of this role will be to monitor and manage the Dealer Management Systems (DMS) (Pentana, TUNE/Revolution).
This is a full-time role based at our Springwood office, offering the opportunity to work in a dynamic and supportive team environment.
Key Responsibilities
:
DMS Management: Oversee and manage the Pentana, TUNE/Revolution Dealer Management Systems to ensure smooth operation.
Google Workspace Enterprise Administration: Manage and maintain Google Workspace applications including user access and email accounts.
Network & Infrastructure Monitoring: Monitor and maintain key network components and server infrastructure.
Automotive manufacturer portal user administration.
Hardware & Software Maintenance: Support and maintain desktop and server hardware, operating systems, and applications.
Hardware & network security: identify and resolve any security related issues, maintain security software on company devices.
Collaboration with Suppliers: Work closely with external suppliers and contractors for technical support.
Staff Support: Build strong relationships with internal staff to understand and address their IT needs.
Key Requirements
:
5+ years of experience providing IT support in a motor dealership environment.
Hands-on experience with Dealer Management Systems (DMS) (Essential).
Proficiency in Google Workspace Enterprise administration.
Solid experience in desktop support, including server, network, and hardware troubleshooting.
Strong working knowledge of Microsoft technologies (Active Directory, DHCP, DNS, Group Policy, Windows Server OS).
Experience with Linux server OS environments.
Management of group phone systems and Yealink handsets.
Excellent attention to detail and problem-solving skills.
Strong communication skills, with the ability to interact effectively with both technical and non-technical staff.
Ability to work collaboratively in a team environment and support a variety of IT systems and functions.
Travel between group sites in Queensland, New South Wales & Victoria when required.
Some out of hours work may be required from time to time.
Additional Skills (Desirable)
:
Datacentre access procedures.
Experience in virtualization (VMware or similar platforms).
Microsoft terminal services/RDS administration.
Ubiquiti Unifi network experience.
Knowledge of IT security best practices.
Ability to manage and prioritize multiple tasks effectively
If you're passionate about IT support and thrive in a fast-paced, varied role, we'd love to hear from you
APPLY NOW
with an up to date CV and Cover Letter.
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