Customer Service and Resource Recovery Operator
Job No: CN4373
Location: Newcastle
* Are you looking to align your experience with Civil Construction and Customer Service? Are you passionate about reducing waste to landfill?
* Support better environmental and economic outcomes for our community
* 3 x Permanent full-time positions available, 38-hour week
City of Newcastle (CN) is seeking a Customer Service Resource and Recovery Operator to provide high-level customer service standards and cleanliness to our community members whilst maximising the recovery of target resources and reducing waste to landfill at our Resource Recovery Centre at our Summerhill Waste Management Centre.
As the Customer Service and Resource Recovery Operator, you will be seen as the ‘champion’ of recovery, recycling and improving our environment and one of the main interaction points for our customers, providing education on ways to reduce waste to landfill and promoting sustainable practices whilst assisting in giving directions to how our visitors can safely reach the appropriate disposal and recycling locations.
With a keen eye for detail and your loader excavator and hook truck operation experience, you will be able identify and extract recoverable materials from the waste stream to avoid landfill and sorting these nominated materials into their designated locations resulting in reduction of cost to CN, our customers, and the environment.
Find out more about your new career by viewing the position description here .
* 38-hour working week with 19-day month
* 4 weeks of annual leave, 3 weeks of personal leave plus 2 additional paid public holidays
* 17.5% annual leave loading yearly payment
* Paid parental leave for primary carers
* Industry leading employment conditions
* Corporate Fitness program from as little as $12.90 per fortnight
* Access to a range of exclusive CN employee benefits programs including Novated Lease options as well as access to reward and recognition vouchers
* Annual performance development plans and ongoing training and development opportunities
* Leading the CN Way leadership program
* Inclusion, Diversity & Equity (IDE) employee networks and initiatives
* Access to Health & Wellbeing programs including an Onsite Physiotherapist, Yoga and Mental Health Ambassador Groups
Life at CN
At CN, we value our employees, and their wellbeing takes priority. We encourage employees to make time for what's important and provide the benefits to enable a work life balance.
We are focused on making a real difference in our community and achieving our vision of creating a smart, liveable, and sustainable global city. We are proud to deliver services valued by our community.
We champion inclusion so that everyone is valued, and we encourage innovation and creativity. We are committed to creating a safe and inclusive workplace where different styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected.
People with diverse lived experiences (including but not limited to, Aboriginal and Torres Strait Islander Australians, people with diverse gender identities and sexualities, people from different cultural, racial, ethnic, religious and linguistic backgrounds, people with disability, carers, and veterans) are encouraged to apply.
Remuneration: $68,805.08 + 11.5% Superannuation per annum for a 38-hour week
Contact : Matthew Franks - Customer Service & Resource Recovery Team Leader – 0466 932 044
If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact for a confidential discussion.
You must have the right to live and work in Australia to apply for this job.
CN do not accept unsolicited resumes, and we respectfully ask that recruitment agencies do not contact us at this stage.
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Questions
Have you previously been employed with City of Newcastle? *
o Yes
o No
Are you an existing employee of City of Newcastle? *
o Yes
o No
Please outline your current right to work in Australia: *
o I am an Australian citizen
o I am a Permanent Resident
o I require visa sponsorship to work by City of Newcastle
o I hold a current work visa (please provide information of your current visa below)
Do you have the right to work in Australia? *
o Yes
o No
Have you served in the Australian Defence Force? *
o Yes
o No
Are you currently engaged as a contractor (including labour hire) with City of Newcastle or have been in the last 2 years? *
o Yes
o No
Is the advertised salary package in line with your expectations? *
o Yes
o No
Do you have previous experience in waste management or civil construction? *
o Yes
o No
Do you have a Heavy Rigid Licence (HR) *
o Yes
o No
Are you able and willing to work weekends as required? *
o Yes
o No
Are you able and willing to work staggered, non-standard, start and finish times? *
o Yes
o No
Do you have knowledge and understanding of the physical characteristics of General Solid Waste? *
o Yes
o No
Are you willing to train for certification or obtain additional competencies to meet operational requirements, including operation of plant and equipment when required? *
o Yes
o No
o Please outline your relevant experience in waste management or civil construction and tell us why this role interests you. *
o Please outline your plant or truck operating experience. *
o This role requires having a high customer focus, with a demonstrated ability to communicate effectively with, and provide advice to customers. Please provide an overview of your customer service experience. *
o How have you demonstrated an active commitment to diversity and inclusion in your career? *
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City of Newcastle acknowledges that we operate on the grounds of the traditional country of the Awabakal and Worimi peoples.
We recognise and respect their cultural heritage, beliefs and continuing relationship with the land, and that they are the proud survivors of more than two hundred years of dispossession.
CN reiterates its commitment to address disadvantages and attain justice for Aboriginal and Torres Strait Islander peoples of this community.
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