Job Summary
The role of Technology Officer is a critical position within our organization, responsible for providing timely support to clients by conducting thorough investigations and diagnosis of incidents.
* Key Responsibilities:
Investigation and Diagnosis: The successful candidate will be responsible for investigating and diagnosing incidents in a timely manner, ensuring that agreed service levels are maintained.
* Conduct thorough investigations into incidents, gathering relevant information and data as required.
* Diagnose the root cause of incidents, identifying areas for improvement and implementing corrective actions.
ICT Support: The ideal candidate will possess strong technical knowledge and/or experience in the management, configuration, monitoring and implementation of ICT environments.
* Deliver high quality customer-focused ICT support to clients, with an emphasis on managing workloads and prioritizing tasks.
* Utilize working knowledge of Active Directory and Microsoft Endpoint Configuration Manager to deliver exceptional customer experiences.
Requirements:
* Technical knowledge and/or experience in the management, configuration, monitoring and implementation of ICT environments in the End User Computing technical domain.
* Ability to deliver high quality customer-focused ICT support to clients, with an emphasis on managing workloads and prioritizing tasks.
* Interpersonal skills and personal qualities that facilitate the development of good working relationships and enhance the provision of quality client service in a team environment.
* Sound oral and written communication skills to assist with the creation and/or maintenance of system documentation and work instructions.
* Experience or the ability to quickly learn ServiceNow and ITIL Service Management processes.
Additional Requirements:
* Participating in on-call arrangements may be a requirement of this position.
* Appropriate remuneration under the Award will apply.
* Reasonable travel as negotiated may be a requirement of this position.
* An open 'C' class driver's licence is desirable.
Benefits of Working with Our Organization:
* Competitive salary + generous superannuation and leave loading.
* Flexible working arrangements.
* Diverse work culture.
* Career training and development opportunities.
This role requires the employee to be vaccinated against certain vaccine-preventable diseases during their employment.