Job Title:
Healthcare Operations Manager
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Job Description:
This role is a dynamic and multifaceted position where you will wear many hats—manager, problem-solver, mentor, and change agent. The Healthcare Operations Manager will lead a busy medical centre in a precinct with a strong focus on efficiency and patient experience.
* Operational Management: ensuring seamless daily flow of the practice with a strong focus on efficiency and patient experience;
* Team Leadership: ranging from recruitment, training, development and enabling admin, clinical, medical and support staff perform at their best;
* Reporting & Bookkeeping: revenue & activity reporting and assisting with budgeting billing and AR as required;
* Compliance & Risk: upholding best-practice standards in patient privacy, safety, and regulatory compliance;
* Patient Engagement: elevating the patient journey and experience through responsive, compassionate service delivery;
* Strategic Development: partnering with directors to develop growth strategies and identify areas for innovation and improvement;
* Marketing: driving patient growth through creative marketing and GP/other referral relationships.
Key Responsibilities:
1. Strong Operational/Healthcare Experience ideally within a healthcare setting (clinical/healthcare/nursing/allied/medical admin preferred).
2. High-level understanding of EHRs, practice management systems, privacy legislation, and compliance frameworks.
3. Proven ability to lead teams with empathy, accountability, and collaboration.
4. Strategic thinking with hands-on execution—no task is too big or small.
Benefits:
* Make an Impact: Directly influence patient care outcomes and support the practice to grow and develop further.
* Work with Purpose: Work with a great team that are the best in their field and put compassion, care, and clinical excellence first.
* Grow Professionally: Be supported by experienced directors and a collaborative team.
* Diverse Role: No two days are the same—this role is perfect for someone who thrives on variety and challenge.