We're seeking a highly skilled Technical Support Specialist to join our team.
About the Role
The primary responsibility of this role is to provide technical support and manage IT operations, ensuring seamless systems performance and efficient service delivery.
* Manage and resolve technical issues via phone, email or in-person interactions with staff members
* Collaborate with internal stakeholders to understand business needs and develop effective solutions
* Analyze system logs to identify trends and areas for improvement
* Maintain accurate records of all incidents, including root cause analysis
o Synthesize data from various sources into actionable insights