Commercial Sales Manager
Lead a team of Account Executives in acquiring new merchants for Klaviyo, driving sales growth and ensuring a disciplined, high‐velocity sales process.
Team Leadership Responsibilities
* Recruit, interview, hire, onboard, and retain top commercial AE talent.
* Inspect daily workflow—pipeline hygiene, activity cadence, deal velocity—to drive KPI accountability and surface coaching opportunities in real time.
* Run structured weekly 1:1s and team meetings that reinforce priorities, sharpen skills, and sustain a high‐performance culture.
* Build and execute individualized coaching plans to close performance gaps and accelerate development.
* Partner with AEs on live deals—joining calls, supporting negotiations, and helping navigate internal approvals for complex or high‐value opportunities.
* Lead timely, honest performance conversations in accordance with Klaviyo policy.
* Champion career development: understand each rep's goals and create a visible path toward them.
Sales Execution Responsibilities
* Build and lead a results‐driven team that exceeds plan goals and operates with high collaboration, transparency, and trust.
* Deliver results by maintaining pipeline accuracy in Salesforce, forecasting ownership, and providing early visibility into risks and tailwinds.
* Drive disciplined outbound and inbound motion for new merchants in the commercial segment (SMB to mid‐market).
* Equip your team to win against competitors by articulating Klaviyo's data‐first, owned‐channel advantage.
* Design a repeatable skills framework covering prospecting, discovery, product demos, objection handling, and multi‐stakeholder deal management.
* Work with Solutions Engineering, Legal, and Finance to accelerate deal cycles and remove blockers on complex opportunities.
* Bring front‐line insights—win/loss patterns, competitive dynamics, pricing friction, product gaps—to leadership, product, and marketing.
Qualifications
* 3+ years as a closing Account Executive with a consistent record of top performance.
* 1+ year in a team lead or management role, demonstrating ability to develop and retain sales talent.
* Experience in high‐velocity, high‐transaction sales with discipline in pipeline management and forecasting.
* Proficiency with Salesforce and a disciplined approach to pipeline management and forecasting.
* Experience navigating cross‐functional deal processes involving Legal, Finance, and senior leadership.
* Genuine passion for coaching and developing people.
* High emotional intelligence and the ability to adapt communication style to each individual.
* Capacity to thrive in a fast‐paced, evolving environment and make decisions under ambiguity.
Nice to Have
* Familiarity with the MarTech, ecommerce, or DTC ecosystem.
* Background selling against legacy MarTech or Service platforms or experience in a displacement/switch motion.
* Exposure to Klaviyo's platform or comparable marketing automation tools.
* Bachelor's degree or equivalent professional experience.
Compensation & Travel
Base Pay Range: $198,000 — $198,000 AUD. The role may require up to 10% travel for onsite onboarding, client or partner work, team meetings, and industry events.
We provide accommodations as needed.
Equal Opportunity Statement
Klaviyo is committed to a policy of equal opportunity and non‐discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
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