Overview
Join to apply for the Change Delivery Manager role at Auto & General Australia
About the Role
As Change Delivery Manager, you will lead and coordinate our Change and Project Management team within the Claims & Assessing division. This critical role focuses on optimising cost control, enhancing the customer journey, and fostering operational excellence. You'll be instrumental in delivering exceptional service to internal customers.
This role is critical in optimising cost control, enhancing the customer journey, and fostering operational excellence through the expert application of project and change principles, whilst maintaining a strong focus on delivering exceptional service to internal customers.
Responsibilities
- Strategic Project & Change Delivery: Overseeing the end-to-end planning, execution, and successful delivery of all projects and change initiatives within the Claims & Assessing Division, ensuring they meet defined scope, objectives, and quality outcomes.
- Team Leadership & Development: Leading, coaching, and developing the project team and change management team, managing their work output, fostering continuous improvement, and ensuring adherence to company values and policies.
- Methodology Development & Governance: Championing the development, implementation, and continuous improvement of robust project and change management methodologies, tools, and best practices across the team, ensuring consistency and excellence in delivery.
- Stakeholder Engagement & Communication: Establishing and maintaining robust relationships with internal and external stakeholders, ensuring proactive, transparent, and effective communication strategies are implemented for all initiatives, and managing escalations effectively.
- Change Adoption & Risk Mitigation: Drive effective planning, execution, and embedding of change initiatives. Minimise resistance, maximise engagement, and mitigate change-related risks.
- Performance Monitoring & Reporting: Establishing and maintaining comprehensive reporting mechanisms for project progress, status, resource utilisation, and change adoption, including post-implementation reviews and benefits realisation tracking.
- Compliance & Governance: Ensure all team activities and deliverables adhere to relevant company policies, procedures, and corporate communication guidelines. Maintain sound knowledge of company processes, systems, products, and brands.
Requirements / Experience
- Proven success in project execution and change management, delivering tangible business outcomes.
- Certified in a Formal Project Management and/or Change Methodology.
- Minimum 7 plus years of Leading teams and projects
- Demonstrated ability to effectively engage stakeholders at all levels of the organisation.
- Demonstrated high-level collaboration and communication skills, exposure to a Contact Centre/Insurance environment is highly desirable.
- Robust data analytical and problem-solving skills.
- Exceptional communication skills, both written and verbal.
- The ability to quickly learn new systems and processes.
- A high level of attention to detail and accuracy
- Ability to interpret and use data to support decision-making
- Proven ability to capture and embed business benefits
Benefits
- Location - This role will be based in our Toowong office with weekly visits to our North Lakes office.
- Extra leave - Paid ‘ME’ day, one paid volunteer leave day annually, and the ability to purchase up to two additional weeks of leave per year.
- Hybrid working style – 4 days in the office and 1 day at home.
- Paid parental leave - Paid parental leave and other benefits.
- Workplace giving - Charity matched donations.
- Development opportunities - Internal programs and access to online courses.
- Employee discounts - Discounts on Budget Direct insurance products and more.
- Reward and recognition - Employee recognition and incentive schemes.
- Onsite facilities - End-of-trip facilities and private spaces for nursing mothers.
- Get social - Company events and activities.
About Us
Auto & General champions a culture of high performance and integrity – "The Auto & General Way". Our values are Ownership & Integrity, Care & Passion, and Vision & Creativity.
Auto & General (A&G;) is the fastest-growing major Motor and Home insurer in Australia, delivering general insurance products including Car, Motorcycle, Home, Contents, Pet and Travel through Budget Direct and partnerships with ING, Qantas, Virgin Money and Coles Insurance.
We’re committed to an inclusive culture. If this sounds like you, apply today.
A note from Auto & General to recruitment agencies: We politely ask that you avoid unsolicited resumes. Auto & General is not responsible for fees related to unsolicited resumes.
Seniority
- Mid-Senior level
Employment type
- Full-time
Job function
- Management and Manufacturing
Industries
- Insurance
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📌 Change Delivery Manager
🏢 Auto & General Australia
📍 Brisbane City