Employment Type Permanent Closing Date 24 Mar 2026 11:59pm Job Title Senior Retail Operations & Physical Security Lead Job Summary Job Description Who We Are At Telstra, we’re building a more connected future, one that’s secure, reliable and trusted. Our Connected Future 30 strategy reinforces how critical security and resilience are as customer needs evolve and technology accelerates. About the role At Telstra Retail, we’re looking for a Senior Retail Operations & Physical Security Lead, to help protect our people, stores and brand, while keeping our national retail network running smoothly. You’ll sit at the intersection of physical security, retail operations, technology and leadership, with real influence and visibility across the business. What We Offer Performance-related pay Access to thousands of learning programs so you can level-up Global presence across 22 countries; opportunities to work where we do business. Purchased annual leave scheme Additional Telstra day off Additional 30% off Telstra products and services What you’ll be doing Leading the frontline execution of Telstra Retail’s Physical Security Program Driving store‑level security assurance reviews and closing critical findings Supporting rollouts of CCTV, intruder alarms and electronic access control Leading security incidents and investigations end‑to‑end Managing vendor response and holding SLAs to account Leading the Operations Specialist role and influencing via dotted‑line accountability for the Retail IT Service Desk Supporting high‑severity technology incidents impacting stores, including outages and post‑incident reviews. We’d love to hear from you if you have Strong experience in retail or physical security, ideally in complex or high‑risk environments Proven incident response and investigation capability Confidence influencing senior stakeholders Experience interpreting and applying security standards and legislation People leadership experience, direct or indirect A calm, pragmatic approach when the pressure is on As part of your application with Telstra, you may receive communications from us on 61 440 135 548 (for job applications in Australia) When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application. We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process. We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on DisabilityandAccessibility@team.telstra.com or via the additional contact options found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment.