Administrative Officer – Invoicing & Client Support
Location: [Springwood]
Employment Type: [casual]
Experience Required: Minimum 3 years in an administrative role
About the Role
This position supports the smooth running of our counselling practice by managing invoicing, DVA claims,BUPA Open Arms claims, appointment coordination, and general administrative duties. You’ll play a key role in supporting counselling appointments and ensuring clients receive a warm, professional experience.
Key Responsibilities
* Managing invoicing, billing cycles, and payment reconciliation
* Processing DVA claims accurately and within required timeframes
* Using Xero for accounts, invoicing, and financial administration
* Coordinating and supporting counselling appointments
* Managing client enquiries via phone and email
* Maintaining accurate records and documentation
* Providing general administrative support to the team
Skills & Experience
* Minimum 3 years’ experience in an administrative or accounts support role
* Strong experience with Xero accounting software
* Knowledge of DVA billing processes
* Excellent communication and customer service skills
* Close attention to detail and strong organisational ability
* Ability to manage confidential information with professionalism
* Comfortable working independently and as part of a small team
Why Join Us
* Supportive, client‑focused environment
* Meaningful work supporting mental health services
* Opportunity to grow your administrative and accounts skills
Job Type: Part-time
Pay: From $28.12 per hour
Expected hours: 15 – 25 per week
Work Location: In person