Job Opportunity
At Probe Group, we're a team of passionate individuals driven by curiosity and enriched by a purpose to do better. We work hard, love a good challenge, and strive for great success. With clients across the Pacific, Asia, and North America, we think big and work with innovative minds to achieve amazing outcomes.
We're currently looking for enthusiastic customer support specialists to join our dynamic team in Wollongong, NSW. This is a fantastic opportunity for individuals who thrive in fast-paced settings and want to be part of a culture that values fun, respect, integrity, innovation, and transparency.
As a customer support specialist, you'll play a vital role in assisting families and carers by answering inbound calls. Your responsibilities will include providing information, discussing available options, and advising on services that support independent living at home, along with short-term and long-term care solutions.
This position is rewarding and directly contributes to the well-being of the community. If you're passionate about making a difference and enjoy helping others, we encourage you to join our growing team and be part of something meaningful.
* Multiple permanent full-time positions and part-time roles available
* Full-time rostered 38 hours per week, 5 shifts per week to work between Monday to Friday 8am - 8pm and Saturday 10am - 4pm on a rotational roster
* Part-time positions to be rostered a guaranteed 30 hours per week, 5 shifts per week to work between Monday to Friday 8am - 8pm and Saturday 10am - 4pm on a rotational roster - you must be able to work the first 6 weeks full time
* Rotating roster generally released 2 weeks in advance
* Paid training + access to additional support while you're settling in
* You will be required to complete a National Police Clearance
* You must have full work rights to work within Australia for at least 12 months
To succeed as a customer support specialist, you should possess exceptional customer service skills, proficiency in PC literacy, adaptability in a busy environment, strong multitasking skills, clear verbal and written communication, eagerness to learn, and ability to meet KPIs and competencies.
Our company offers a fantastic working culture, unlimited access to a trusted mental health and well-being platform, opportunities for career progression, and more. Join us in celebrating diversity, talent, and inclusivity.