Customer and Contract Lead (Admissions) - South Melbourne, Mornington Peninsula & East Region - Aged Care
Location: Melbourne, VIC, Australia. Employment type: Permanent Full‐Time. Pay: Salary packaging and benefits. Two positions available. Closing date: May 17 2026.
About The Role
The Customer and Contract Lead oversees community business development, focusing on community engagement, referral channels and optimizing occupancy for the Aged Care Homes to maximize commercial outcomes.
This role is essential for maintaining occupancy levels by proactively collaborating with customers, management and clinical teams to provide quality care solutions. The lead works closely with prospective residents, their families and friends, ensuring accurate pricing and contracting information delivery while satisfying legislative requirements.
Your main duties include:
* Manage and coordinate administrative and pricing/contracting requirements, and lead the team for the Home
* Consult with Marketing to promote Calvary services and maximize occupancy and sales opportunities
* Conduct competitor analysis and stay aware of industry changes that may impact occupancy and resident selection
* Assist management and clinical teams in suitable resident selection
About You
* Previous experience and understanding of placement of aged care consumers in facility, retirement home or independent living settings
* Demonstrated sales experience
* Demonstrated financial acumen
* Experience in consultation processes, including problem solving
* Specialised competencies in customer service, coordination of a range of complex services and building effective customer relationships
Your benefits
* NFP salary packaging benefits, discounted health insurance and gym memberships
* Paid parental leave
* Training, development pathways and career opportunities
* Flexible hours that fit your needs
Why work for Calvary?
At Calvary, our staff matter. With over 130 years' experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.
As we serve the community across Home, Virtual and Residential Aged Care, Retirement Living and Hospitals, care from the heart is at the core of everything we do. If this sounds like you, apply for a role with Calvary today.
Please note the following:
* As part of the application process you will be required to complete pre‐employment checks, which may include reference checks, work rights verification, criminal history check, NDIS/WWCC/WWVP checks and a health evaluation to ensure suitability for the role.
* You will be required to provide evidence of immunisation as required for your role.
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