It technical services representative

Job Title: 1st Line IT Support Desk Agent


A leading provider of software solutions is seeking a dedicated Service Desk Agent to deliver exceptional technical support. In this role, you will take ownership of customer issues and strive to meet service level agreements while providing proactive solutions.




Key Responsibilities:


* To provide timely and effective technical support to customers via various communication channels.

* To troubleshoot and resolve complex technical issues in accordance with established procedures.

* To collaborate with internal stakeholders to ensure seamless delivery of services.


person must possess excellent communication skills, both written and verbal, as well as the ability to work effectively in a team environment. Strong problem-solving skills are essential for identifying root causes of technical issues.
high school diploma or equivalent is required; however, additional education or certifications may be advantageous.
hours flexibility is necessary due varied shifts operating seven days per week.