Expression of Interest | Senior Opportunities | Full-time | BrisbaneSince ****, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories.
From our products to our people, we have a long and proud tradition of ensuring we have the highest standards of quality.
These standards have made Tiffany & Co. one of the world's most recognizable luxury brands withclose to300 stores worldwide.
We have a rare and exciting opportunity for an experienced sales manager and senior client advisor to join our Brisbane Tiffany & Co.
Store.About the role: Team ManagerReporting to the Store Manager and as a member of the store leadership team, you will be responsible for ensuring the store exceeds sales plan and profitability targets while providing outstanding client experience.You willeffectively lead, develop and support staff to meet and/or exceed individual sales plan with a strong focus on client development and providing a high level of client experience.
Responsibilities include, but are not limited to:Build relationships with internal and external clientsNurture and develop our client portfolio through meaningful commercial outreachSupport the Store Manager in organizing and hosting events for clientsCreate exceptional experience for our clients - we are always going above and beyond
Become an expert on product and sales training modulesAssist in supervising, developing, and training designated staff and supervisorsAssist with recruitment and delivery of onboarding for new startersKey-holder responsibilities, such as opening and closing of the storeMinimum three years supervisory or management experienceSound sales experience in retail or relevant customer related experience (i.e., hospitality, events, banking, etc.)Experience in sales generation and managing the achievement of sales resultsExperience working towards targets and KPIsExperience in organizing events is a plusThe ability to inspire trust, integrity, fairness and professionalism both with clients and staff membersProven ability and desire to work in a fast-paced, changing environmentFlexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.)Flexibility to work non-traditional hours, including days, nights, weekends and holidaysAbout the role: Senior Client AdvisorIn this exciting role you will honor the customer by delivering the highest standards of Tiffany's customer service, utilizing strategic selling, product expertise and proactive client follow up.You will demonstrate the drive and ability to achieve and exceed individual sales plan, clienteling and sales targets.
You will also support the team with effective sales coaching to maximise overall sales effectiveness.
You will support the Management team with store opening and closing duties and be responsible for the effective running of the sales floor.
Responsibilities include, but are not limited to:Understand and execute on pre-determined individual Annual Net Sales plan by cultivating strong customer relationships in executing the Tiffany Touch and committing to the highest standards of customer serviceAssist customers with merchandise selections using consultative and strategic selling skills in accordance with TCO training modules and standardsCultivate customers with personalized interactionsLearn and execute practices to achieve high client repeat rateEmbody and inspire the highest luxury standards in presentation and behaviorManage customer issues/complaintsBecome an active member of store team to support the initiatives and efforts of the store and the companyEnsuring the health safety and welfare of yourself and others at work and complying with system put in place to manage health and safetySupport Client Advisors in achieving their sales plans through mentoring and coachingMinimum two years retail experience preferably within the jewelry industryPrevious expert selling experienceDemonstrable problem-solving abilityExcellent communications skills – verbal and writtenStrong computer skills – Word, Excel and CRMFlexible working availability, including evenings, weekends and public holidaysPrevious experience in a luxury retail environmentGemology Certificate/Diploma preferredTiffany & Co. benefits and perksGenerous salary, employee merchandise benefits and milestone gifts.High performing, caring, fun and dynamic team.Culture focused on collaboration, innovation, wellbeing and growth.Endless career opportunities with the world's largest luxury group - LVMH
Never-ending training and individual up-skilling opportunities.Great mentoring from highly experienced management team.Global opportunities for networking and cross-collaboration.Wellbeing and Charitable Giving/Volunteering Program.A vibrant, positive and socially connected team environment.About Tiffany & Co.Tiffany & Co. is one of the world's most recognizable luxury jewelry brands.
The Tiffany name has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence with a reputation for the finest jewelry and effortless style.For 185 years, Tiffany has created a legacy of exquisite designs and romantic ideals.
Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day.
Tiffany employees are passionate, kind and professionally committed.
We hold ourselves and our co-workers to very high standards.
We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market.
Our respect and love for the brand creates a workplace like no other.Tiffany employees honor every special moment in our clients' lives and every unique gift that commemorates their milestones.
This differentiating factor, known as the Tiffany Experience (Creating Connections, Providing Personalized Experiences and Honoring the Tiffany Legacy)is never compromised.We expect our employees to deliver the Tiffany Experience to each and every client and Tiffany recognizes and rewards excellence in service of this promise.
For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.
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