Job Title: Travel Concierge (Sales Consultant)
Reporting to: Head of Sales
Hours: Full-Time
Location: Cremorne, Melbourne
Job Overview:
Join Designer Journeys, a fast-growing travel-tech startup connecting travellers with Local Designers across 75+ countries. We're seeking dedicated, curious individuals ready to excel in sales and customer service while creating unforgettable travel experiences.
As a Travel Concierge, you'll guide travel agents from initial enquiry to completed booking using our proven sales methodology. You'll build genuine relationships, solve complex travel challenges and transform clients' travel dreams into reality.
With comprehensive training and ongoing coaching, you'll develop expertise in a methodology that delivers results. If you're curious about sales, target-motivated and thrive in collaborative environments, we want to meet you.
Key Responsibilities:
* Master and consistently apply our sales methodology to guide travel agents through the booking process
* Build authentic relationships with travel agents across phone, email and chat interactions
* Manage your enquiry pipeline effectively, knowing that conversion success comes from methodology adherence
* Deliver exceptional service standards measured through compliance metrics and agent feedback
* Continuously develop product knowledge and contribute insights for process improvements
* Embrace coaching and training opportunities to refine your skills and exceed performance targets
We're Looking For:
* Curiosity and learning mindset - eager to understand our methodology and continuously improve
* Strong work ethic - self-motivated and committed to achieving targets through consistent effort
* Natural communication skills - ability to build rapport and trust with travel agents
* Problem-solving drive - enjoys tackling challenges and finding solutions for complex requests
* Team collaboration - thrives in supportive environments and values diverse perspectives
* Resilience and persistence - understands that sales success comes from dedication and practice
No travel industry experience required - we provide comprehensive training for the right attitude and work ethic.
* Full-time: 9am - 5pm (AEST/AEDT)
* Cremorne office 4 days/week (Mon, Wed, Thu, Fri) + Tuesday WFH
* Collaborative team culture with regular coaching and development
* Occasional weekends/additional hours may be required
Our Values:
* It's all about your travel
* We are an open, accepting and vibing tribe
* Have a crack, failure is an option
* NDP
Ready to grow with us? Submit your CV and cover letter demonstrating why you'd be the right fit:
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
* Industries
Travel Arrangements
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