**Work options**: Hybrid
3 Days in office
We are a member owned financial institution who has a national presence serving the banking needs of the Australian Defence Force and wider community. We pride ourselves on a culture of collaboration, flexibility and diversity. We offer mortgages, consumer and credit loan facilities as well as products and services within superannuation, everyday transactions, savings, term deposits and insurance.
**Your Role**
Reporting to the Payment Service Team Leader, the Payment Services Officer role is to ensure that daily banking operational tasks are completed which include, but not limited to: Direct Entry and Member Chequing exception processing, SWIFT processing, Mistaken Payments, Recall of Funds, Traces, NPP investigations, card ordering, card disputes, opening and maintenance of Term Deposits and Business Memberships and accounts Bank/GL accounts reconciliation, member statement validation, member complaint handling are all completed in a timely manner with a high level of accuracy.
**What you will be doing?**
- Transaction processing: Payments, Cards, Term Deposits, Members
- Dispute Resolution (NPP, Cards, DE, BPAY and Member chequing)
- General Service/Support
- Compliance and Audit (SMR Referrals to FC&F)
- Reporting and Reconciliation
- Quality Assurance achieved and Cash/Journal Processing Errors
- Business Banking
- Deceased Estates
**About You**
To be successful in the role you will demonstrate the below key attributes and experience:
- Experience and knowledge in Card Disputes
- E-Payments code
- AusPayNet Procedures
- Minimum 1 year customer service and/or back office experience
- Working with third parties within the finance/retail banking industry
- Cuscal, Vigil systems knowledge
- Relevant tertiary or industry experience (i.e. Payments, Transactions, Back office Customer Service) - Essential
- Certificate III in Financial Services or higher - Desirable
**Probity check**
As we are an Authorised Deposit Taking Institution there is a requirement to complete the standard range of Credit, Police and Bankruptcy checks prior to commencement of employment.
**Why Us**
Australian Military Bank forms an integral part of the wider Defence community. We offer our staff competitive remuneration, discounts on banking and insurance products and ongoing learning and development programs. You will be provided with training and coaching on the job to equip you with the tools to be successful in this role. We are highly focused on you, your capabilities and your future goals and aspiration.
Australian Military Bank provides realistic progression opportunity nationwide and the opportunity to embrace new technologies and ways of working.
We move quickly with our interview process, if you're keen please submit your CV today
We thank you in advance for your interest, however, only those selected for a pre-screen and/or an interview will be contacted.
**Australian Military Bank values diversity and is an equal employment opportunity employer.