Job Description
We are seeking a dedicated and customer-focused Retail Assistant to join our team. As a Retail Assistant, you will be responsible for providing exceptional customer service in our Personal Finance department.
Your primary objective will be to complete all transactions in line with compliant practices and use your knowledge of personal finance to assist customers in finding suitable solutions.
You will also be required to proactively promote personal finance throughout the store and liaise with customers using the highest levels of respect, professionalism, and diligence.
In addition, you will work towards achieving individual and store targets by building great relationships with customers and encouraging repeat business.
Key Responsibilities:
* Provide high-level customer service within the Personal Finance department
* Complete all transactions in line with compliant practices
* Use personal finance knowledge to assist customers
* Proactively promote personal finance throughout the store
* Liaise with customers using the highest levels of respect, professionalism, and diligence
Required Skills and Qualifications
To be successful in this role, you will need to possess excellent communication and interpersonal skills, as well as a basic understanding of personal finance and its principles.
You should also have experience in a customer service role and be passionate about meeting targets.
Additionally, you will need to be interested in technology and have basic Microsoft suite skills.
Benefits
We offer a range of benefits to support your career development and well-being, including:
* Store and team bonuses ongoing
* Career development opportunities
* Full training provided
* Health insurance discounts
* 30% store discount
About Us
We are a proudly homegrown Australian business that has been making life possible for our customers since 1984. We celebrate over 30 years of success in the retail, pawnbroking, and personal finance industry.
We support diversity, inclusion, and equal opportunity and encourage people of all cultures, backgrounds, gender, age, sexual orientation, and abilities to apply.