Job Description
We are seeking a compassionate and proactive Support Specialist to join our team. This role plays a key part in supporting older Australians through the Support at Home Program by providing personalised, wellness-focused support, coordinating services, and co-designing care plans that align with clients' goals and needs.
Key Responsibilities:
* Provide high-quality support to clients in their homes.
* Develop, implement, and regularly review person-centred care plans and budgets based on client goals, assessments, risks, and support needs.
* Co-design care plans with clients, families, carers, and internal teams to ensure consistent, quality care.
* Conduct comprehensive risk assessments and support safe care transitions.
* Promote wellness, reablement, health education, and informed decision-making.
* Support clients to understand and manage budgets, co-contributions, and approved services.
* Monitor and approve expenditures, process claims/invoices, and manage consumables in line with financial policies.
* Ensure all support remains within funding guidelines.
Required Skills and Qualifications:
* Diploma of Nursing or higher; OR relevant diploma-level qualification.
* Certificate III in Individual Support or equivalent (if applicable for direct care duties).
* Minimum 1 year of experience in aged care, home care, or community services.
* Current National Police Clearance.
* Valid and unrestricted driver's licence (minimum P2).
* Flu vaccination (ongoing requirement).
* Understanding of Aged Care Quality Standards.
Benefits:
* A welcoming, team-focused workplace.
* Comprehensive training and ongoing support.
* Competitive pay rates, with incentives available for the right person.
* A meaningful role where you can make a difference every day.
About You:
* You are someone who thrives in a team setting but can also work independently with minimal supervision.
* Strong communication and interpersonal skills, including experience with CALD communities.
* An outgoing, approachable, and supportive working style.
* Proficiency in Microsoft Office (Word, Outlook, Excel) and the ability to use internal software systems.
* Ability to problem-solve, plan, and manage competing priorities.
* Report writing and basic financial management skills.
* Knowledge of aged care services, advocacy, and casework procedures.
* A genuine passion for supporting older people to live well at home.
* Bicultural or bilingual ability (highly regarded).
Apply Now:
Send your CV and a brief cover letter outlining your qualifications and suitability for the role.
**We appreciate all applications; however, only those selected for an interview will be contacted.**