Description
Who Are We?
New Aim is one of Australia's fastest growing Ecommerce business – having begun as a humble start-up to the incredible powerhouse it is today. Sitting within the prestigious category of 'Top 500 Private Companies', within Australia, New Aim's trade revenue sits amongst the top range of Australian online commerce.
If you haven't heard of the New Aim name, chances are you've come across our incredible brands: Artiss, Devanti. Gardeon, Giselle bedding, to name a few. You've definitely come across our products if you're a regular shopper at Myer, Amazon, and countless other websites. To those in the know, we're quickly becoming known as 'the everywhere store'.
Global Quality Manager
The Global Quality Manager at New Aim will lead the development and implementation of quality systems and certification processes, ensuring compliance to relevant quality standards. In our fast-paced e-commerce business with diverse and high-volume product offerings, the role oversees quality standards, compliance, and quality control to driver operational efficiency and customer trust.
Salary: $120,000 – $130,000
The Exciting role:
* Develop Operational Strategies – Collaborate with leadership to create plans that enhance customer satisfaction and resource efficiency.
* Maintain Quality Systems – Implement and manage quality systems to meet organisational goals and comply with industry standards.
* Standardise Processes – Establish and maintain documentation for sample testing, inspections, faulty control, and compliance to ensure consistency.
* Lead Audits and Reviews – Oversee quality audits and process reviews to improve workflows, processes, and team performance.
* Monitor Quality Performance – Use data-driven tools to track performance, identify trends and implement corrective actions.
* Analyse and Report Data – Conduct data analysis and prepare reports to evaluate quality systems effectiveness and guide improvements.
* Drive Continuous Improvement – Identify opportunities to optimise systems, workflows, and team structures for better efficiency.
* Engage Suppliers and Customers – Work with suppliers to meet quality specifications and receive feedback from Customer Service Manager to address customer needs to improve service.
* Train and mentor teams – Provide training on quality, and best practices to build a skilled workforce.
* Ensure Compliance and Resource Management – Oversee regulatory compliance, manage audits, and control budgets and resources for cost-effective operations.
* Define team structure and KPI's – Establish roles and responsibilities, and KPI's, and review them regularly for improvement.
* Manage costs and revenue – Control budgets, headcounts, and resource allocation to ensure operational efficiency.
What You'll Bring:
* Demonstrated experience in a similar quality management role within e-commence sector
* Proven ability to implement and manage quality management systems and conduct audits
* Knowledge of products safety, quality assurance, and regulatory compliance standards
* Strong understanding of retail/wholesale requirements for new vendors
* Extensive leadership and communication skills, with the ability to influence and collaborate across various levels of the organisation
* Good computer & communication literacy
* Strong written and verbal communication skills in both English and Chinese
Education & Experience required:
* Bachelor Degree or above
* Minimum 1 year work experience in managing quality systems, such as quality standards, compliance, and quality control
* Experience in Ecommerce Industry
The Perks:
* Hawthorn location – modern and trendy office
* Free on-site parking (and coffee)
* Close to public transport – within 15 minutes' walk from the train station
* Generous employee discounts on over 6,000 products
* Company funded events, including Christmas event celebrations, birthday celebrations etc.
* Internally funded team engagement activities
* Flexible working hours
New Aim is an Equal Employment Opportunity employer – we welcome all applications and screen them without attention to race, age, beliefs, sex, orientation, gender identity and disability.
Our culture is truly values-driven, which is what we believe makes New Aim an exciting and great place to work in. If the above sounds like you, we would love to hear from you
Company Overview
New Aim is Australia's largest and fastest-growing private ecommerce company. Our proprietary technology improves procurement, supply chain management, multichannel integration, and price decisioning. We're reimagining the possibilities of ecommerce using technology that empowers Australian businesses to transform the way they start and scale. Every day. Every way. Everywhere.