Date: 22/04/25
Reports to: Retail Manager
Role
Who We Are
Founded by surfboard shaping icon Bob McTavish in 1962, McTavish is a surfing lifestyle brand born out of Byron Bay, Australia. Today, alongside son Ben, they draw on almost a century of shared design experience to handcraft a unique range of surfboards, and a premium gear range with the sole goal of motivating you to spend more time in the ocean — because we always bring the joy of a surf in with us onto land.
Who We Are After
We're searching for a Casual Retail Sales Assistant with the creativity and energy to help build a surf community hub alongside our Retail Manager. You're naturally at home with people, quality products, and surf history — and you understand that great customer service builds trust. You're hands-on and lead with action.
The Specifics
* A passion for the surfing lifestyle
* An engaging host who creates a warm, welcoming atmosphere
* A product expert who lives and breathes surfboards, apparel and hardware
* Customer-focused; always improving product knowledge and service
* Articulate communicator (in person and in writing)
* Commercially savvy and comfortable closing a sale
* Relevant combination of education, experience and training
Responsibilities
Customer Experience
* Welcome every customer with genuine hospitality — less "sales," more "host"
* Share product knowledge with confidence and authenticity
* Create a relaxed, inspiring store atmosphere through music, conversation, events and storytelling
* Support store events (in-store and off-site): setup, pack-down, staffing
* Know our full range of surfboards and gear — and be excited to talk about it
* Merchandise the store to keep it fresh, clean, and aligned with the brand
* Share product stories with customers — especially our surfboard heritage
* Use the gear when possible so you can speak from experience
* Assist with curating 3rd-party products (local and surf-lifestyle brands)
Stock & Systems
* Help manage in-store stock levels and restocking
* Support surfboard inventory uploads; ensure accuracy in Cin7
* Coordinate with the factory and team to ensure custom orders are built to spec and on time
* Join a heritage surf brand known for quality, and help shape its future
* Ongoing development opportunities aligned to your interests
* Annual McTavish apparel & hardgoods credit
* Access to sample sales, and discounts on partner brands and events
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