Job Title:
Senior Retail Manager
Job Summary:
We are seeking an experienced Senior Retail Manager to lead our retail operations and drive sales growth. This is a critical role that requires a strong leader who can motivate and inspire teams to deliver exceptional customer experiences.
Key Responsibilities:
Commercial Leadership
* Drive commercial targets and increase store conversion rates by elevating client experience in stores
* Evaluate data related to sales, promotions, competitors, and client feedback to achieve stretched targets and driving business growth
Client Experience
* Champion client-centric culture with strong floor management and adoption of digital tools in every store to exceed customer's shopping experience and build loyalty
* Optimise store layout to facilitate enhanced shopping experiences for customers while maximising sales
People Leadership
* Develop and implement strategies to build a robust succession bench for Store Leaders, utilizing OMR and targeted talent development programs
* Collaborate with HR to design and implement incentive programs aimed at driving sales performance and motivating retail teams
Operational Excellence
* Oversee and manage sales budgets as well as the P&L for each store alongside the Retail Operations Manager and Store Leaders, factoring in payroll, rostering, shop expenses and other investments in client experience enhancements
* Ensure visual merchandising and space planning within stores adhere to regional guidelines, maintaining brand consistency and maximizing sales potential
Store Network Optimisation
* Collaborate with the General Manager and regional team to play a pivotal role in expansion of store network and new stores opening across the market
* Maintain good relations with landlords
Requirements:
Professional Experience
* More than 10 years of professional experience in the retail industry with a proven track record of enhancing client experience and driving conversion rates
Skills and Qualifications
* Strong retail tenacity and commercial skills, good attention to detail, and an unwavering client-centric mindset
* Demonstrated leadership to achieve sales and profitability
* Comfortable with financial aspects (budget, daily store figures, etc.), understanding the impact of client experience investments on financial performance
Benefits:
At Sephora, we offer a unique work environment that values diversity, empowerment, and learning & growth. Our employees enjoy a fulfilling work experience, inspiring others through their passion and creativity, and making a positive impact on our customers' lives.
Why Work with Us?
Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.