As a senior credit controller, you will take ownership of the debtor management process and play a key role in driving cash flow while partnering with teams across the business.
Responsibilities
* Take full control of debtor management, ensuring all records are accurate, up-to-date, and aligned with our risk strategy.
* Develop and deliver regular reports on overdue accounts and credit exposure for senior stakeholders.
* Collaborate closely with sales managers to support both high-performing and challenging accounts.
* Build a deep understanding of customer behaviours, using credit check tools and payment insights to inform strategic decisions.
* Monitor credit limits, perform reviews, and support credit checks and customer onboarding in our ERP/CRM system.
* Chase outstanding debts professionally, placing accounts on hold when needed.
* Work with sales to resolve invoicing issues, track KPIs, and escalate concerns as needed.
* Produce and distribute monthly customer statements.
* Attend quarterly review meetings with sales and finance leaders to highlight risks and solutions.
* Ensure customer payments are allocated accurately and quickly flag any invoice discrepancies.
The ideal candidate will have a minimum of 3 years experience in a B2B credit control role, accounting or finance background, highly accurate with strong attention to detail, excellent numeracy, literacy, and communication skills (both written and verbal), solution-oriented with a proactive approach to problem-solving, ability to prioritize effectively in a fast-paced, multi-tasking environment, proficient in Microsoft Excel and general computer literacy, confident collaborating with cross-functional teams, especially sales and finance.