Danes Camp & The Parks is a GP practice operating across 6 sites in Northampton/Milton Keynes. We serve 38000 patients across our 6 sites. We currently have a vacancy for Maternity cover for a Receptionist/Administrator and we are looking for a enthusiastic individual with excellent customer service/communication skills to join our expanding team. You may be required to cover other sites as and when required.
We are looking for a hard working, committed individual with outstanding work ethics and previous experience with customer service knowledge.
The job role would be Monday-Friday, 8-4:30 with a 30 minute lunch break.
Main duties of the job
As a receptionist, you will be the first point of contact both on the telephone and in person for our patients. You will co-ordinate front desk duties and cover general admin.
About us
There are site managers based at each practice to oversee the day to day running and work with the GP partners and patients to ensure smooth running of the practices. Some sites are a dispensing practice and work closely with the Primary Care Network to provide care for all our patients. The practice is a teaching practice, provides NHS and Private Surgery for patients and is innovative and forward thinking and will continue to engage with the local areas to provide services needed for the practice population.
Job responsibilities
To greet callers at the reception desk, establishing their needs and requirements. Where possible to deal with patients needs personally or directing them to the correct person who is able to help.
To make appointments for patients via the computerised appointments system.
To answer the telephone politely and efficiently in accordance with the practice guidelines.
To deal with patients wishing to register with the surgery, determining the appropriate type registration, ensuring the paperwork is completed fully and correctly by the patient.
* Action workflow requests in a timely manger
* Workflow to be checked on a regular basis requests to be 2 weeks old before action
* cover adhoc duties when required
Person SpecificationExperience
* Good communication skills and IT Knowledge
* Experience of working with the general public
* Experience of working in a GP practice would be an advantage but not essential
Qualifications
* GCSE grade A to C in English and Maths
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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