We are seeking an experienced professional to fill the role of External Security Vetting Quality Assurance Specialist.
In this challenging yet rewarding position, you will be responsible for conducting quality assurance across security clearance cases, ranging from Baseline to NV2. This involves aligning with quality expectations and procedures/policies for EY and the Agency, working within the requirements of PSPF.
* Key Accountabilities:
* Quality assurance: Conduct ongoing QA for all allocated cases, ensuring adherence to quality standards and procedures.
* Quality assurance management: Help manage the QA case queue, support and maintain quality assurance policies and procedures, and provide inputs into quality measurement and reporting.
* Training delivery: Facilitate and deliver training updates and coaching based on identified trends and from QA, as well as supporting a continuous development program for current/experienced vetting analysts.
* Complex case support: Provide hands-on support for complex cases, using experience and vetting knowledge to enable vetting analysts to complete the case.
* Performance metrics and reporting: Prepare and present reports on training outcomes, quality metrics, and improvement recommendations to senior management.