About EVT
QT Gold Coast is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.
About EVT: As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.
About QT: QT Hotels & Resorts is EVT's premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of 'expect the unexpected', every property delivers an experience that combines local influence with QT's signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged.
The Role
The Concierge Department is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. To deliver a great guest experience – a Concierge will be point of call offering local area knowledge to guests, assist with luggage, & assist with porter duties to make sure they have all they need for a great stay.
Key Responsibilities
* Welcome guests with warmth, professionalism, and a focus on creating memorable experiences.
* Assist with check-ins, check-outs, and provide information on hotel services and facilities.
* Handle guest calls, messages, requests, and concerns promptly and courteously.
* Record guest preferences to personalise future stays.
* Accurately process payments and transactions.
* Carry out porter and concierge duties, including assisting with luggage and special guest requests.
* Resolve guest issues using service recovery guidelines and escalate when necessary.
* Support reservations, cancellations, and booking changes as required.
* Work collaboratively with other departments to deliver seamless service.
* Ensure compliance with safety, security, and hotel protocols.
Skills & Experience
* A genuine passion for hospitality and creating great guest experiences.
* Strong communication and interpersonal skills.
* Problem-solving skills with a proactive, guest-first attitude.
* Basic computer skills and ability to use hotel systems (training provided).
* Ability to handle cash/credit transactions with accuracy.
* Physically capable of lifting up to 23kg and being on your feet for long periods.
* Flexible availability, including nights, weekends, and public holidays.
* Current valid driver's licence (not learner).
* Incredible team member discounts from your first day on-the-job.
* 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
* $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
* Awesome winter and summer savings and discounts at Thredbo.
* Rapidcareer growth opportunities through our EVT network.
* Local community involvement, volunteering and charitable giving.
* Australia and NZ's largest and most diverse experiences company
Join QT Gold Coast
Join QT Gold Coast and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.
When you click apply you will be directed through to our Job Ad listed on Dayforce which is the platform in place to track all of our applicants when applying for roles with the EVT group. You will be asked to enter in your information and answer some screening questions when applying.
Additional Information
What does QT stand for? It stands for you. And for her. And for that gentleman over there. Not only our guests, but all of us, for each and every member of our teams and communities. Each person who walks through the door of one of our nine locations, to work, to dine, to dance, to stay, should be celebrated for the precious, rare and unique individual they are. That's what we stand for. Originality. Individuality. Authenticity. We nurture and develop people to become the most them they can possibly be.
As part of the Australian-owned Event Hospitality & Entertainment group, we're a reliable, accountable employer and a loved place to work. The experience of creating over 125 destinations has taught us how to take care of people across some of Australia and New Zealand's most loved brands including QT, Rydges Hotels & Resorts, Atura Hotels, Event Cinemas, Moonlight Cinemas, Greater Union & BCC Cinemas, GU Film House, Cine Star, Thredbo Alpine Village & Resort, the State Theatre and more. Our value rests on our people, and we value the contribution every individual makes.
Now what does QT literally stand for? You'll have to come and meet us to find out.
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