Customer Service Representative - Fashion Head Office Looking to take your retail experience to the next level?
Join a thriving online fashion retail group representing multiple Aussie brands.
This is your opportunity to step into a head office role where you'll be the voice of our brands-supporting both online and in-store customers across multiple platforms.
Benefits Join a stable and growing fashion group with an incredible in-house culture Flexible work setup: Hybrid role - WFH Thursdays, rotating Saturday shifts every 6 weeks Vibrant new office in Rosebery with a supportive, hands-on leadership team Get exposure to major platforms including Zendesk, AP21, Magento and Shopify Access to great staff discounts, sample sales and career progression opportunities Responsibilities As part of the Digital Customer Service team, you'll be handling customer queries and issues with care, speed and professionalism-whether it's helping track an order, resolving a return, or managing online accounts.
You'll liaise across multiple teams and touchpoints to deliver exceptional service to our loyal customer base.
Your day-to-day will include: Responding to customer emails and inbound phone calls Managing customer enquiries and feedback - from compliments to complaints Liaising with warehouses and logistics partners (e.g. AusPost, AfterPay) Processing order amendments and gift card maintenance Supporting Shopify and Magento platforms (training provided) Maintaining marketplace integrity and resolving issues Working with internal systems such as Zendesk and AP21 Qualifications Experience with Zendesk and AP21 highly advantageous Previous experience in a customer service or fashion retail setting in an office environment Solid attention to detail and excellent written & verbal communication Friendly, calm, and solution-focused - even during peak seasons APPLY NOW or email your CV to
📌 Customer Service Specialist
🏢 Trak Recruiting, Scarlett Recruitment And Trak Hr
📍 Tasmania