Experience the Art of Exceptional Service
As a Guest Experience Host, you will be responsible for delivering unforgettable experiences to our guests. You will work closely with the resort operations team to provide high-quality service and seamless check-in processes.
* Manage the activities and performance of your team in the absence of the supervisor.
* Schedule onsite resident guests to Owner Updates or regular Club presentations, as appropriate, during their stay at the resort property.
* Greet and register owners and guests.
* Provide information on local area attractions.
* Complete all department-related paperwork.
* Use all communication equipment including telephones, facsimiles, and computers.
* Meet guests face to face and generate sales appointments for our sales centers located at our resorts and via livestream.
* Establish rapport with customers to ensure an exceptional experience.
What It Takes
To succeed in this role, you will need:
* Experience in a similar hospitality position.
* Passion for delivering excellent customer service.
* Excellent communication skills.
* Enthusiasm, self-motivation, and positivity.
* Professional presentation and grooming.
* Highly computer literate.
* Problem-solving skills in the workplace.
* Ability to work flexible hours, including nights, weekends, and holidays.
Why Join Us?
At Travel + Leisure Co., we foster an inclusive environment focused on excellence, fun, celebration, and support. We are committed to helping our associates grow and develop in their careers.