Overview
As aCustomer Service Managerat MyerBendigoyou'll be the driving force behind our customer service excellence — leading teams across multiple departments to deliver outstanding service and achieve strong results.
Champion the Myer strategy, manage daily operations, and provide ongoing coaching and leadership to your team.
Reporting to the Assistant Store Manager and working closely with the broader leadership team, this pivotal role offers excellent opportunities for career progression and succession planning.
About The Role
Lead and manage daily department operations to drive customer satisfaction and financial performance
Inspire and develop your team through effective coaching, feedback, and recognition
Foster a high-performance, customer-first culture by role modelling service excellence
Maximise team productivity through smart workforce planning and task delegation
Spend quality time on the floor to lead by example and gain valuable customer insights
Empower and mentor your team to become the next generation of Myer leaders.
About You
Previous experience as a Retail Manager, Area Manager or similar, ideally in Retail or Department Store environment
Strong people leadership skills with a 'hands-on', collaborative approach
Demonstrated ability to drive team performance, meet KPIs and manage performance effectively
Customer focused with superior customer service skills
Strong commercial acumen and understanding of retail operations
Excellent time management and prioritisation skills
Benefits to you
Be part of a supportive and dynamic leadership team
Access to career development and succession planning opportunities
Exciting Team Member discounts and exclusive offers
Access to volunteer, parental and lifestyle leave
Service Recognition, Inspirational People Awards, and more
Our management teams work across fortnightly rotating rosters to meet key store trading hours, including weekends and extended/peak trade (e.g. Black Friday and Christmas-New Year's).
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