Customer Success Partner- Real Estate Solutions (12 month contract)Join to apply for the Customer Success Partner- Real Estate Solutions (12 month contract) role at Cotality AustraliaCustomer Success Partner- Real Estate Solutions (12 month contract)2 weeks ago Be among the first 25 applicantsJoin to apply for the Customer Success Partner- Real Estate Solutions (12 month contract) role at Cotality AustraliaGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Cotality AustraliaConnecting Top Talent to Game-Changing Opportunities | Talent Matchmaker @ Cotality (formerly CoreLogic)- Certified as a "Great Place To Work"Who are we?Cotality (Formerly CoreLogic) is the leading provider of property data and analytics in Australia and New Zealand. We’re fiercely independent, and we’re considered the best in the business. Every day, our data scientists and researchers collect data from over 4.5 billion points across the Cotality universe. We then rinse and finesse this data to transform it into powerful property market insights that drive the best property decisions.Our purposeAt Cotality, we help people build better lives by providing rich property insights that inform the very best property decisions. We know that behind all the numbers, algorithms, and sophisticated data technology there are people, families, and communities. There are hopes, dreams, ambitions, journeys, expectations, fears, crossed fingers and vulnerability. It’s those things that matter. And it’s those things that we want to connect with, enable and tackleValuesOur values are the backbone of our organization. They represent what we believe in and they guide the way we behaveBe yourselfLift people upMake an impactClients firstSet the paceWe’re an agile, empowered and pragmatic workforce, driven to forge meaningful, mutually beneficial relationships with our diverse range of customers.What is the role?We are looking for a Customer Success Professional to join our Customer Success team, redefining the meaning of partnership with Cotality for customer success. You’ll use your industry expertise to provide strategic coaching to our customers and support them to achieve success, identify improvements, remove obstacles, and foster great relationships. Please note that this is a 12 months contract roleWhat will you be doing?Maintaining and developing existing relationships, with a customer-first approach and the desire to create an exceptional customer experience to support long-term retention.Identifying opportunities for continual growth and ensuring customer satisfaction and success is ongoing.Consulting with stakeholders to ensure that our products and services are delivering value to customersContacting disengaged customers to re-engage and improve value recognition, upsell and cross-sell products and services to increase average yield per customer.Ensuring processes and procedures are adhered to and identify areas for improvement.Working closely with our Activations Team to ensure a smooth transition from implementation to ongoing care and success.Continually looking for areas of improvement and developmentAdvising & coaching our customers on ways to improve processes and yield the most value and success from Cotality products.What’s in it For You:Large (~$2B+ revenue) formerly public information services and data businessDurable cash flow and profitability regardless of changes in macroeconomic conditionsCompany certified as a global "A Great Place to Work."Hybrid working model- 2 day in the office a week for “moments that matter” and the rest of the time can be remote. Please note- First 90 days will be 100% in office for training and then will move to hybrid.Competitive compensation, bonus and benefits!Career path for continued professional growth.Working with leaders that care about your professional growth!Access to our world class self-development portal, centered around you as the employee. We take pride in our work and believe in cultivating a work environment that supports and values our greatest asset: our talented employees.Job Qualifications:Are you the right fit?You need to have:Experience implementing SaaS-style products into businesses and driving change management.Experience or knowledge of the real estate domain, in particular, the systems, tools and best in class practices currently used within the real estate industry.Understanding of, and the capability to interpret customers real estate CRM data and overlay it with the customer’s key objectives.Key personal behaviours: self-starter, results-oriented, persuasive, multi-tasker, service-oriented and professional.Strong verbal, phone, written communication skills and attention to detail.Strong presentation skills via video and face-to-face interactions.The expertise to truly understand a client’s business problem and get to the heart of a customer’s needs.Ability to prioritise and delegate tasks.Relevant experience in client support (ideally working with tech solutions), with experience navigating and resolving client escalations.Excellent organisational, problem solving and decision-making skills.What credentials do you need?2+ years of relevant experience in the real estate industry and/or SaaS industry.2+ years of Customer Success or Sales Experience. Customer Service, Account Management, and B2B highly regarded.Transferable skills from customer success, customer service, business development, and/or training industries.Seniority levelSeniority levelAssociateEmployment typeEmployment typeContractJob functionJob functionMarketing, Sales, and Business DevelopmentIndustriesInformation Services, Real Estate, and Technology, Information and MediaReferrals increase your chances of interviewing at Cotality Australia by 2xSign in to set job alerts for “Customer Success Specialist” roles.Adelaide, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia 5 days agoAdelaide, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia 1 week agoAdelaide, South Australia, Australia 19 hours agoAdelaide, South Australia, Australia 1 month agoAdelaide, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia 1 week agoAdelaide, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia 1 month agoAdelaide, South Australia, Australia A$90,000.00-A$100,000.00 1 week agoAdelaide, South Australia, Australia 1 week agoAdelaide, South Australia, Australia 2 weeks agoCustomer Success Manager - Industial Digital SolutionsAdelaide, South Australia, Australia 2 days agoAdelaide, South Australia, Australia 3 weeks agoAdelaide, South Australia, Australia 2 days agoBusiness Support Officer - Community ServicesAdelaide, South Australia, Australia 1 month agoASO5 2 x Senior Executive Support OfficersAdelaide, South Australia, Australia 1 week agoImplementation Support Officer, Early ChildhoodAdelaide, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia 2 days agoAdelaide, South Australia, Australia 13 hours agoAdelaide, South Australia, Australia A$120,000.00-A$170,000.00 1 day agoExecutive Assistant to Head of Junior SchoolNorwood, South Australia, Australia 1 week agoAdelaide, South Australia, Australia 2 weeks agoCasual Register - Administration Support OfficerAdelaide, South Australia, Australia 1 week agoAdelaide, South Australia, Australia 2 days agoAdelaide, South Australia, Australia 2 weeks agoSecretariat Officer & Division Coordinator, APS6, National Anti-Scam Centre (EA2025/93)Adelaide, South Australia, Australia 1 day agoReceptionist / Office Administrator - AdelaideAdelaide, South Australia, Australia 3 weeks agoAdelaide, South Australia, Australia 2 days agoAdelaide, South Australia, Australia 3 weeks agoAdelaide, South Australia, Australia 1 month agoDry Creek, South Australia, Australia 3 weeks agoAdelaide, South Australia, Australia 2 months agoDulwich, South Australia, Australia 2 weeks agoWe’re unlocking community knowledge in a new way. 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