Branch Technical Officer, Business Revenue and Customer Services Division - Ballarat At least one (1) ongoing Grade 4.1 role in the Business Revenue Branch Salary $100,894 plus 12% superannuation – VPS Grade 4 Based in Ballarat, with hybrid working arrangements What we offer The State Revenue Office is the Victorian Government's revenue management agency, administering a range of taxes, duties, levies, grants and subsidies. We aim to develop our people to achieve great outcomes for the Victorian community. We offer flexible working arrangements and a workplace culture that is rewarding and productive. We are an equal opportunity employer that is committed to providing an inclusive, accessible, and safe working environment. Find out more about working at the SRO at Careers | State Revenue Office or via our LinkedIn page. The opportunity As a Branch Technical Officer, you will play a key role in supporting the administration of various tax revenue lines, independently completing complex customer files, and providing specialist advice. You will also contribute to operational projects, process improvements, and the mentoring and development of team members, supporting the delivery of high quality customer service and organisational objectives. The BTO is also responsible for independently investigating complex or technical customer files, providing specialist advice, and assisting in the development and implementation of operational service delivery plans to meet service and performance goals. Key responsibilities Resolve complex and tax technical matters, including escalations. Provide specialist advice and support to team members. Lead or participate in technical forums and operational projects. Mentor and develop less experienced staff. Analyse data and trends to identify and implement process improvements. Who we are looking for To be successful in this role, you will have: Experience managing complex customer enquiries, ideally in a taxation or related field. Strong communication and leadership skills. Proven analytical and problem solving ability. Demonstrated commitment to service excellence and continuous improvement. How to apply Submit an application via the ‘Apply now' button by 11.59pm on Thursday 14 May 2026. You will need to upload a cover letter (no longer than 2 pages) that specifically addresses key selection criteria 2, 4, and 8 as outlined in the position description. This means your cover letter should clearly demonstrate how your skills, experience, and achievements align with each of these criteria, using specific examples where possible. You will also need to upload a current resume. More information You can find out more about this role via the position description. You can also contact Yulianna Hocking, Branch Manager, Business Revenue Branch on 0434 956 471. If you require any adjustment to assist you throughout the recruitment process, or you need a copy of this advertisement in an accessible format, email HRServices@sro.vic.gov.au. Please note as part of our selection process, we conduct pre-appointment checks including those related to references, identity, qualifications, work history, work visa, and police record history. This role may be subject to a probation review. S-DNI