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This range is provided by PCMI. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$125,000.00/yr - $150,000.00/yr
Who We Are
PCMI (Policy Claim Management International) is a fast-growing, leading provider of integrated software for Extended Warranty Management and Finance and Insurance (F&I) administration. We are a SaaS company that operates in a fast paced, entrepreneurial environment. Our 3 teams located in the US, Poland, and Thailand work collaboratively around the clock to build our PCRS platform that automates the full administration lifecycle of all extended warranties, F&I products, and service contracts for our customers.
What You'll Do
The Senior Project Manager role plays one of the most important parts in PCMI's customer experience lifecycle, getting our new customers - who have invested their time, resources, and trust in us - fully onboarded, configured, implemented, and up-and-running in an efficient manner all while delivering the best customer experience.
In this role, you will:
* Deliver our software solutions in time and on budget, being on top of project status and always being proactive in driving issue resolution forward.
* Demonstrate multi-disciplinary team leadership by effectively utilizing internal and external resources.
* Build Trusted Advisor relationships with clients while performing project management best practices throughout the course of all project phases.
* Communicate and gather requirements from key stakeholders to formulate a business vision and determine the scope of the project.
* Ensure completion of deliverables, managing schedules, customer expectations, meeting milestones, and ensuring customer and project success.
* Strong focus on maintaining client satisfaction, enhancing the PCRS package, and communicating successfully to the development team.
* Create implementation plans and manage changes to project scopes, schedules, and costs using appropriate verification processes.
* Proactively monitor clients' transactions and processes, perform analysis, and provide recommendations to necessary parties to ensure customer satisfaction with PCMI products and services.
* Clearly and tactfully articulate problems, resolutions, and provide recommendations in an understandable manner to both technical and non-technical audiences via conference calls, WebEx, and in person.
* Proactive follow-up (daily/weekly) with customers on project status to drive on-time delivery.
* Perform ongoing review of project status to identify any project risks along with risk mitigation plan.
* Report weekly to management on accomplishments, activities, and progress against goals and objectives; engage management appropriately and in a timely manner in problem determination, remediation, and resolution.
* Represent the company at industry conferences and events as needed.
What You'll Need to Join Our Team
Experience
* Bachelor's degree in computer science, Business, Engineering, Information Technology, or related field or equivalent work experience.
* PMP Certified, preferred.
* 5+ years as a customer facing Project Manager implementing SaaS solutions.
* Implementation experience with 6–12-month timelines including data conversions and process improvement, preferred.
* SaaS delivery experience in either the Insurance, Financial or Automotive warranty industry highly preferred.
* Experienced in data driven tracking & verification for project conversion and testing progress.
* Experienced in resource scheduling, utilization targets, owning a budget, and have worked extensively in Professional Services.
* Passionate about customer success, building relationships, and learning.
* Complete knowledge and understanding of the software development lifecycle (SDLC).
* Expertise in creating technical documentation, functional design documents, and workflow processes.
* Competent with application software implementation and testing practices.
Travel Requirements
* Available for flexible national and international travel to client sites.
Why Work for Us
* Competitive Compensation from $125,000-$150,000*
* Health Savings Account (HSA)
* Flexible Spending Account (FSA)
* Short & Long Term Disability Insurance
* Company-Paid Long-Term Disability
* Company-paid Life Insurance
* Voluntary Life Insurance
* Voluntary Accident Insurance
* Employee Assistance Program
* 401k with generous Company Match
* Paid Time Off accrued per pay period
* 10 Paid Holidays
* Annual Bonus Program
* Professional Development Opportunities
* Employee Events
* Wellness Programs
* Employee Discount Programs
* Office in Park Ridge, IL - Convenient location to Blue Line
*Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related aspects.
**Eligible to enroll the first day of employment for immediate coverage.
Although the role is remote, PCMI can only hire employees in the following states:
* AL
* CT
* FL
* GA
* IL
* MO
* NH
* NC
* OH
* PA
* TX
Note: It is required for this role to be in the Park Ridge, IL office 2 days per week if candidate is located in the Chicagoland area.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Project Management
* Industries
Software Development
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Inferred from the description for this job
Medical insurance
Vision insurance
401(k)
Paid maternity leave
Paid paternity leave
Tuition assistance
Disability insurance
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